AT&T Fiber Account

AT&T Fiber Account

Tips on managing your Internet with AT&T Fiber account.

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Duplicate transaction

Signed up for internet service on 03/17/2023 and was required to pay 100 in advance due to credit reasons, which I authorized. A couple days later I was looking at the list of transactions on my card and saw two withdrawals from AT&T, each for 100 dollars at 8:10am on 03/17/2023. I called to not

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Billing & Service Problem

My install was cancelled without notice and rescheduled for the following week. I signed up for autopay before service started, but apparently the system starting billing the week prior. In short, I started service with autopay but AT&T did not process it at the same time service started. As a r

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Outbound SMTP Port Blocked

I am currently blocked on SMTP Outbound port 25 and need to be able to be able to send out outbound alerts to our clients. I have tried to call AT&T support but am getting bounced around between people that have no idea what I was talking about. I have a business account with static IPs.&nbs

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former employee discount

What discount and pricing options are available for former employees?

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how do I submit a complaint?

I have gotten horrible technical support. Their final answer.... after an hour... is to uninstall and reinstall the app. Even though I'm having the same problem on desktop. They refuse to transfer me to higher level support. The app crashed when I tried to leave feedback after the chat. I want to ta

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Issues signing up for ACP

Is anyone having signing up for the ACP program on AT&T?

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Unable to set up a downtime schedule

I have already uninstalled and reinstalled the smarthomemanager app. I do not have the option to turn on a downtime schedule. There is no "toggle on/off button" as described in the intro video. I do have the option to set up content filters. How do I get the option to turn on downtime?

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How do I send a message to AT&T or open a trouble ticket?

None of the online options are answering my question, and when I try to contact support the only option is Live Chat. The Live Chat had me on hold for a very long time this morning and the person was unable to fix the problem. Can't I just open a ticket? How do I send technical support a message and

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What is the email for Address Validation

I recently moved to a new apartment and the old owner has not canceled his internet service, they gave me an email address to validate my address [email scrubbed] But when I send my lease (because I still don't get bills to be able to send as proof) I get this

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DNS errors, slow browsing

For the last week, our internet has been unpredictable. There are certain sites we can't navigate to at all, but we have no problem streaming to our TV.  For example, I get a DNS error when I try to navigate to hpsmart.com, but I can access Facebook without trouble.  I've reset my gateway

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Bellsouth.net

I used to have a bell south.net email address, are they still accessable?

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Duplicate transaction

Signed up for internet service on 03/17/2023 and was required to pay 100 in advance due to credit reasons, which I authorized. A couple days later I was looking at the list of transactions on my card and saw two withdrawals from AT&T, each for 100 dollars at 8:10am on 03/17/2023. I called to not

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Switch

Trying to switch from contract plan to a prepaid plan

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Financing Power

My financing power is shot because of employee error A week ago I saw AT&T was offering a new line trade in promo. I have never had service with AT&T, and my current service isn't cutting it anymore so I bit the bullet & placed an order. My order was processed online, set for stor

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Unlocking for fios

I'm trying to unlock my phone to activate my fios internet. I was approved but never got the code what should I do?

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Wound let me log in my u verse account

It keeps telling that I am using the wrong user I’d. I did forgot my user I’d and it sent the same I’d I am typing in and I even changed the password and tried to sign in it just keep telling me wrong I’d 

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Trending Accepted Solutions

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Can’t access my sbcglobal email

Hello I’m not able to log into my sbcglobal email and really need to log into for to reset a password on an app!!

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Missing $250.00 card

For NEW service I was supposed to get a $250.00 card. Get the run around every time I call about it. Now they say I need a bill from another provider and a ETF fee to get the $250.00. Who else has been deceived like this?

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International Calling

What is the difference between AT&T International Day Pass($10/day) and AT&T International Calling Package ($15/mo.)? Which one is the cheapest to use? If I am using my phone daily(calls, text etc.) it would seem AT&T International Calling Package is the better deal? I have AT&T Int

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Text message

My new secret guy put me on his AT&T account he keeps making comments about seeing my text messages. Can he read all my text messages

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Reset clock on Internet Air

The clock on my Internet Air base unit is off by 4 hours. How can I get the correct time to display?

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