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AT&T Fiber Account

AT&T Fiber Account

Tips on managing your Internet with AT&T Fiber account.

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Heads up! Your AT&T account still has a balance due.

Hi all, I have AT&T Fiber and I just got an email saying I have a $5.03 balance due Nov. 5. The account number (last 4) in the email match my AT&T Fiber account number. The email is legit but I have a $0 balance. I use AutoPay (last paid Oct. 23) and everything looks good no matter wha

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We never received our promised $200 visa card eventhough we qualified

We were supposed to receive a 200 credit card for signing up for ATT wifi. We met all the specifications needed to get the card. We received an email and activated the card. I called in to make sure we did everything correctly. They assured us we did. We waited 6 weeks..nothing in the mail. Called

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Unable to activate my ATT internet account refund through Northline. You are well aware of this issue and better make it right

When trying to activate my refund debit card at login.northline.com/activate, it is asking for the card number and a zip code. This zip code is not the zip code associated with my ATT account and it's clear this is an intentional scam and a way for ATT to not give refunds to their customers. Don't

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Where is the free Virus Protection?

My temporay McAfee has expired, I am looking for the virus protection software provided by AT&T for it's internet users?

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Never received my promised rewards card

It has been months since my activation of account but hasn’t received $300 rewards card. Reached out to the rewards center and they told they can’t do anything as 120 days have been passed and they no longer can process it as system doesn’t allow them. They routed me to billing department customer c

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AT&T Fiber Customers, Free Wi-Fi when traveling?

Does AT&T provide free Wi-Fi when traveling where there is an AT&T Wi-Fi network nearby for it’s Fiber home internet customers? How do you connect an iPad or laptop? Thanks.

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Heads up! Your AT&T account still has a balance due.

Is anyone getting an email that says Heads up! Your AT&T account still has a balance due. I get an email once a month saying I owe a balance.  I go online and call customer service and both reflect there is not a balance due.  The issue is that the customer service reps...I have spoke

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Heads up! Your AT&T account still has a balance due.

Is anyone getting an email that says Heads up! Your AT&T account still has a balance due.  I get an email once a month saying I owe a balance.  I go online and call customer service and both reflect there is not a balance due.  The issue is that the customer service reps...I have

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Apps being blocked

Are there certain apps that are blocked? I have one that I use that I must be signed into a VPN to use it.

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Monthly Bill

Hello, After many conversations with several deptments my monthly payment should be $178.10. You have sent me bills with a different amounts. I have attached two screen shots from AT&T quoting my new monthly price $178.10. I also can forward history in bill pay that shows payments w

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at&t tl88102 (2-line phone) phone setup

I have read the manual and still can't find out how to assign some handset to Line 1 and the others to Line2. I understand that all phones need to be registered, and I will do that when the new equipment arrives, but where is it documented on how to assign each handset to its appropriate Line? T

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 • Home Phone

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Wifi calling isn't working galaxy z fold 4

I've tried everything and the advanced tech support team needs to check the problem. I got disconnected from someone helping me named Walter just now.

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 • Wireless

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AT&T is sporadically blocking access to my website

My website www.fransuccess.com is sporadically blocked by AT&T internet. I have no idea why and have spoken to my website host and they assure me we aren't blacklisted. Any assistance would be greatly appreciated. Thank you

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 • Internet

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Delete Compromised Email Account.

I have repeatedly attempted to delete an old, hacked AT&T email account without success. I have followed the most current steps given on the AT&T Web page (Updated Sept 7, 2022), but the steps given do not match what is displayed on the site. Step 2 cannot be found on my Profile page so it'

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 • Email

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Fixed Wireless Internet Says I am in different locations?

Why does the internet think I am in Kentucky when I am no where near there? HELP!

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 • Internet

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Not able to reset the admin login on my Unite Express 2

I am having an issue on my Unite Express 2 MiFi device. It is saying the default password is invalid, but the device will not reset to factory settings when holding down the power button for 15+ seconds.  If I were to provide a list of IMEI's, are you able to get these reset to default setting

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 • Wireless

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

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 • Wireless

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Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

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Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

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 • Internet

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Accepted Solution

Official Solution

Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

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 • Email

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Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

Questions

 • Email

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EXPLAINER

What’s fiber internet?

Between remote work, gaming, streaming videos, social media, email, and so on, many of us spend a huge portion of our lives online. That’s what draws so many people to internet powered by fiber.
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TRENDING NOW

AT&T Fiber now delivers speeds up to 5 GIG

Is your home internet fast enough? Depending on speed tier availability and your household’s connectivity needs, you may choose an AT&T Fiber plan with hyper-gig speeds.
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BLOG

A quick introduction to Wi-Fi 6

Wi-Fi 6 was designed to improve on previous standards in several ways, including more efficient battery usage, higher maximum bandwidth, improve security features, and more!
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