I upgraded our iPad a week ago and on my account it still shows the old one and the new one. I’ve been back to the AT&T store twice since and both times I was told it was taken care of and it would be gone in 24 hours. It’s still there and I don’t want to be paying for two iPad plans. How long d

I have an Iphone that is under the AT&T carrier, but when I try to unlock it through this website: https://www.att.com/deviceunlock/unlockstep1 . It just tells me to that the Imei is not recognized. I made sure that I typed in every number in correctly, but it still won't recognize it. My phone

Hello! I'm requesting a Carrier Visibility / Reveal for my iPad mini 6th generation. Reaching out via the forums (and Twitter) because I was not able to complete the request after multiple cycles with telephone support. I’m following the template I found here: https://forums.att.com/conversation

Got a new phone last week. No issues until yesterday. iMessage is green for everyone I text. Got a new SIM card and didn’t work. I’ve tried everything the Apple and Att people told me to do. Help?

I contacted a new iPhone 13pro max on Facebook on April 13 this year, I used it for more than 3 months, on the afternoon of July 25, suddenly the phone had no signal, I knew it was locked by AT&T, I communicated with online customer service on the AT&T website to unlock it, I learned that th

Good afternoon. I ran into the same problem in confirming the unlock request - I did not confirm the request by the link. Now he is waiting. I ask AT$T for help in unlocking. I am not the first owner, I bought it at an auction, the phone is clean in your network. The request was created on 13/08/202

I have an iPhone 13 with AT&T service that is unlocked. I want to use T-Mobile service on it and went to a local AT&T store to try and make it possible. I was told that the phone was not serviced or activated? Is there a way to overcome this problem? If so, I would appreciate some feedback o

I bought my iPhone from a store 3 years ago in Maldives. It was working fine with no issues. But suddenly out of no where it says sim not supported. When I brought it to a service center they said its locked to an AT&T sim, but it shouldn't be possible since I have never used a sim from AT&

HelloI bought the phone. It is registered to another AT&T account. I don't know who the old owner is and I don't know how I can unlock it now. Could you please help me?

Our data usage has sky rocketed in the last week and we can’t figure out what is causing it.

How can I get my iPhone unlocked? How long does this process take? What are the requirements? These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help! Thank you,Dmitriy

I need to increase the number of rings on my iPhone 12 before it switches over to answer mode?