Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Apple

Apple

Discuss the full range of Apple devices available from AT&T.

27.3K

(26827)
When will old device fall off account

I upgraded our iPad a week ago and on my account it still shows the old one and the new one. I’ve been back to the AT&T store twice since and both times I was told it was taken care of and it would be gone in 24 hours. It’s still there and I don’t want to be paying for two iPad plans. How long d

Questions

23

5

0

Problems with Imei / Problems with unlocking Iphone

I have an Iphone that is under the AT&T carrier, but when I try to unlock it through this website: https://www.att.com/deviceunlock/unlockstep1 . It just tells me to that the Imei is not recognized. I made sure that I typed in every number in correctly, but it still won't recognize it. My phone

Questions

27

5

0

Request for Carrier Visibility / Reveal iPad

Hello! I'm requesting a Carrier Visibility / Reveal for my iPad mini 6th generation. Reaching out via the forums (and Twitter) because I was not able to complete the request after multiple cycles with telephone support. I’m following the template I found here: https://forums.att.com/conversation

Questions

26

3

0

iMessage not working

Got a new phone last week. No issues until yesterday. iMessage is green for everyone I text. Got a new SIM card and didn’t work. I’ve tried everything the Apple and Att people told me to do. Help?

Questions

94

22

0

Phone locked for help

I contacted a new iPhone 13pro max on Facebook on April 13 this year, I used it for more than 3 months, on the afternoon of July 25, suddenly the phone had no signal, I knew it was locked by AT&T, I communicated with online customer service on the AT&T website to unlock it, I learned that th

Questions

24

2

0

Closed

Current status - pending

Good afternoon. I ran into the same problem in confirming the unlock request - I did not confirm the request by the link. Now he is waiting. I ask AT$T for help in unlocking. I am not the first owner, I bought it at an auction, the phone is clean in your network. The request was created on 13/08/202

Questions

91

5

0

Issue unlocking AT&T iPhone 13 to use T-Mobile service

I have an iPhone 13 with AT&T service that is unlocked. I want to use T-Mobile service on it and went to a local AT&T store to try and make it possible. I was told that the phone was not serviced or activated? Is there a way to overcome this problem? If so, I would appreciate some feedback o

Questions

24

3

0

iPhone sim locked and was reported lost

I bought my iPhone from a store 3 years ago in Maldives. It was working fine with no issues. But suddenly out of no where it says sim not supported. When I brought it to a service center they said its locked to an AT&T sim, but it shouldn't be possible since I have never used a sim from AT&

Questions

29

6

0

Unlock Phone

HelloI bought the phone. It is registered to another AT&T account. I don't know who the old owner is and I don't know how I can unlock it now. Could you please help me?

Questions

39

23

0

Data Usage

Our data usage has sky rocketed in the last week and we can’t figure out what is causing it.

Questions

22

1

0

Accepted Solution

Official Solution

How to unlock an Iphone

How can I get my iPhone unlocked? How long does this process take? What are the requirements? These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help! Thank you,Dmitriy

Questions

457.1K

5.4K

Closed

increase ring time on iphone 12

I need to increase the number of rings on my iPhone 12 before it switches over to answer mode?

Questions

25

1

0

Need help?

Pinned posts

Most recent

View More

Troubleshoot your device issues
Fix, replace or check device delivery

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.