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my device was aproved to be unlocked, but it keep locked

“We've approved your request to unlock your device. Here are the instructions to complete your unlock:” But I still have a locked phone!

Questions

26

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my device was aproved to be unlocked, but it keep locked

Hello, I bought a Iphone 12 mini a while ago on eBay, and that is carrier lock with AT&T, so far I didn't needed it to be unlock but now that I moved to Brazil I would like to be able to use my phone. So before activate it, I try to unlock, and it give me this message: When going

Questions

20

1

0

Accepted Solution

Moving to Mexico

I am moving to Mexico and plan to ask for my iPhone 13 to be unlocked bore I leave. Then, I plan to purchase a plan from ATT Mexico and use my phone with a Mexican number.   Can I port my number to Google voice and use that on my phone once I have a SIM card from ATT Mexico?

Questions

43

7

0

Accepted Solution

How can I unlock a blacklisted phone

I had bought a iPhone 12 second hand from a seller that told me it was unlocked once I received the phone the phone ended up being locked to AT&T. I tried to message the guy and he had blocked my contact information meaning I got scammed. I checked the imei number and it said it was for unpaid b

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26

5

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Accepted Solution

Official Solution

firstnet watch but for my child

i have a firstnet account with my iphone and apple watch. i want to set up my watch as a child watch but when i got to the cellular part of the setup it tells me i can’t. is there a way that i can? i have a bluetooth apple watch. and my kid is going to school so i wanted to use my firstnet cellular

Questions

21

2

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Unlocking Device

I’m trying to unlock my device and I’m getting denied even though my device met all requirements. All info if put in the request is correct too. What do I do?

Questions

35

4

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calls dropping

Iphone X. Wi-fi turned on. Cellular turned on. Very fast wi-fi. At home, calls often do not go through. When they do, often we can't hear each other after a minute or two of talking. We are not moving around. I do not have this problem when I am away from home. What's wrong? Please help--thanks.

Questions

24

2

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How do get a shipping label sent to my email to send in my iPhone 7 Plus as part as an upgrade I just did?

I recently upgraded my phone in store and was told to send in my iPhone 7 Plus to get the $350 credit as part of my upgrade. I can't find how to get the shipping label sent to my email

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10

1

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Billing address for a car

Proof of my address or I need to change my address

Questions

35

7

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Reactivation after my phone was suspended

Recently I went on a cruise and they suspended my phone service and when I got back home, I went to AT&T to help get it reactivated. The person changed my SIM card and that still didn’t change the problem. When I got back home again, I called customer service and they told me that my account was

Questions

20

1

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New iPhone 13 had AT&T service but then no service 1 hour later

I bought my daughter a new iPhone 13 and traded in her old phone. When we left the store her AT&T cellular service was working but now an hour later she has no service.

Questions

20

1

0

Accepted Solution

Official Solution

What does text/IM 81098 mean

On my phone records it says text/IM 81098 what does it stand for or mean

Questions

26

1

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