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Discuss the full range of Apple devices available from AT&T.

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How to unlock an Iphone

How can I get my iPhone unlocked? How long does this process take? What are the requirements? These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help! Thank you,Dmitriy

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2020 iPhone 12 & iPhone 12 Pro - Ordering MegaThread!

2020 iPhone 12/12 Pro Ordering MegaThread! It's that time of year again!!! You can preorder the iPhone 12 & iPhone 12 Pro on Friday, October 16, while the iPhone 12 mini & iPhone 12 Pro Max will be available next month on&

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Unlock request denied despite meeting all eligibility requirements

I paid my phone off early and waited 48 hours before submitting an unlock request using the IMEI number as I have transferred my number to another carrier. It was denied and says "Make sure your device meets our eligibility requirements." I went to an AT&T store and they said it meets the requir

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A single user in a group text is getting each new text from a different number or in a conversation thread

Hi, I work in sales, and we recently setup our crew for new-lead notifications using an email-to-sms gateway. Everyone else on the "group text"-list receives the notifications from the same, singular number. However, only one user receives each new message from this group text from a different nu

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MIssing calls and voicemails

HI all: I am using Iphone 11 - There are numerous instances of phone calls and voicemails that I never receive.  Sometimes a random voicemail will appear weeks later.  But this is an ongoing, frustrating issue.  I have reset the phone, gone to wireless support (https://www.att.com/su

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We can't unlock this device for you because AT&T did not sell or activate it.

I bought an iphone 12 second hand from a website called backmarket. They told me that the phone was completely unlocked and i would have no issues connecting it to my carrier. Upon the phones arivial i took it to my carrier(MetroPcs) and they told me that the phone was carrier locked and i would hav

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Considering buying a device from existing customer who financed through AT&T, will it be unlocked once paid off?

Hi. I'm looking at purchasing an Apple device from a customer (not sure if they are current/former or if the account is/was in good standing) and they are using the money to pay the device off. I'm wondering, if I meet them at an AT&T store and pay the device off, will the retail rep be able to

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Unlock phone request denied even though I paid for it!

I'm having a nightmare with getting my phone unlocked. According to customer service my phone was almost activated before I bought it by someone else but they either had an issue with their account or didn't want that particular color gb etc. Because their account is associated with it, it somehow b

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Keep getting AT&T plan ready to be installed even though it is already installed. How to I get rid of this notification?

Have a iPad Pro 12. After spending a couple of hours on the phone with AT&T support because my cell data wasn’t working I got this notification on my phone and it keeps coming back. The AT&T store fixed my cell data problem by using a physical SIM card instead of using my eSim, but I still g

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How to request password for secure wifi network on my iphone

This is an easy q I'm sure. But I don't use wifi, so not for me. I need to activate a wifi network to upgrade my iPhone SE to IOS 16. I turn on wifi on my phone and only see 2 secure networks available. How do I request a passwd to connect to one of these in order to get my ios upgrade downl

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Stopped getting voicemails about a months ago

My iphone 12 just stopped getting voicemails about a month ago. I'm not sure exactly when, because I don't typically get many.  People eventually just started asking. My voicemail is set up.  It picks up the call and allows people to leave VMs.  They just never show up on my phone

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Could I get a QR code for my esim?

Could somebody on the AT&T team email/personal message me a QR code for my esim?

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International calling

Could I use the AT&T International Calling package to call the US or UK if I'm traveling somewhere like Spain?

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I have an account and when u try to sign in it says it doesn't exist. I need to find out my dsl password so I can connect my phone to wifi

Att keeps asking me to combine I Ds - I don't want to. I want to find out what my dsl password is so I can connect my phone to wifi.

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Upgrading reserved new line

What does it mean when my paper says reserved line when I upgraded does it mean the phone is coming

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Att wireless services not working

For the past 5 hours I have not been able to make any calls out. It automatically goes to “call failed” or SOS. My next door neighbor asked if we are having the same issues. What is going on? When I check the outage page nothing comes up.

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E-mail authentication

I have tried to set up my profile for my E-mail account,and have entered the mobile phone number many times,but I never receive the verification code on my mobile phone. Where do I find that verification code on my phone?

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AT&T Business Account

⚠️⚠️⚠️⚠️⚠️ They canceled our business account and now we're stuck with 3 Samsung Galaxy S23 Ultra's that are basically garbage now since they're locked to AT&T. Either way AT&T has now turned into garbage don't use them. ⚠️⚠️⚠️⚠️⚠️ We traded in devices worth about $3,460 dollars and they hav

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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