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Discuss the full range of Apple devices available from AT&T.

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How to unlock an Iphone

How can I get my iPhone unlocked? How long does this process take? What are the requirements? These and other related questions will be answered in this thread. If you have any additional questions, please feel free to post them here and the Community will be happy to help! Thank you,Dmitriy

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2020 iPhone 12 & iPhone 12 Pro - Ordering MegaThread!

2020 iPhone 12/12 Pro Ordering MegaThread! It's that time of year again!!! You can preorder the iPhone 12 & iPhone 12 Pro on Friday, October 16, while the iPhone 12 mini & iPhone 12 Pro Max will be available next month on&

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Active Armor App - How to turn on Mobile Data for data encryption over AT&T’s Wireless Network

The app has red warning “Mobile data is off”. How do I turn on Mobile Data for data encryption over AT& T’s Wireless Network on iPhone and iPad Pro?

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Can’t text or call certain numbers

I recently switched my carrier and now I can’t text androids and group chat messages are split and only sent to me not in a group. Also I can’t call certain number without it saying call failed. How do I fix this?

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Asurion issue

I received my new phone from Asurion. I sent my broken phone back, I just received a bill from att for 255. I KNOW I sent it back. I walked in there with it in box provided bubble wrap and all and mailed it. I just didn’t drop it in a box. Why would I sent an empty package ? Just to be charged? Att

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iPhone 11 - Available Now

iPhone 11. An essential upgrade. Shoot 4K videos, beautiful portraits, and sweeping landscapes with the all-new dual-camera system. Capture your best low-light photos with Night mode. See true-to-life color in your photos, videos, and games on the 6.1-inch Liquid Retina display.3 Experience

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How can I buy an iphone on a monthly payment?

I want to know about the details of monthly payment.

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Transfer between Android and iPhone

I just received an iPhone 12Max Pro. I've been using Android phones for years - most recently the Samsung Galaxy S9. I backed up my S9 to the AT&T Cloud, including text messages. After the transfer, text messages other people sent to me appear in messaging, but about 98% of my texts to them do n

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I am needing a FirstNet sim card

I upgraded my phone and was not sent the FirstNet SIM card. I received the standard sim

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how different is Protect Advantage from HomeTech Protection?

I've had Protect Advantage for several years. I guess it's insurance. When my husband's new iPhone was stolen, it was going to cost us $250 deductible to replace it. Deductible used to be $50. Really a ripoff. I'm not sure the insurance is worth it.

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Data not working when I have full bars of 5G

Out of nowhere, my cellular data stopped loading anything despite “5g” being in the corner with full bars. I can, however, send iMessages and whatsapp messages but that’s it. I’ve tried powering off my phone, resetting the E-sim (twice) in the store, nothing is working. I tried even upgraded my data

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Online customer service, I want to help

hi;Online customer service, I want to help

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Upgrade cancelled due to non verified ID

Why won’t my ID count as verification for my upgrade? Everyone on our account is an authorized user, but it says not verified and cancels the order. It’s so frustrating!  I have tried twice and at 7pm the next day, both times, my order is cancelled!  My ID is legit and up to date!  

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Printer

We have an HP OfficeJet Pro 6970 and have had major issues over the last 2 years with inconsistent connection to the printer. After researching this, a number of other ATT customers are having this issue.  So, what brand / model printer do you recommend to work with our router? 

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Message codes

I used to have att prepaid. I got my phone records going back to 2018. There is a long code that appears quite frequently that I can’t seem to find an answer to who it is connected to. The code is 1111301000. How can I find out who or what this would belong to? On the records it has it as the origin

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Error message on PC: "Something's gone wrong"

Using a Windows 11 PC web browser I get the error message "Something's gone wrongWe may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later." However, AT&T Yahoo mail is working normally on my Android phone and tablet. Only get

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Sign in code not being sent

When I try to access my email at [email scrubbed], I get the message saying it wants to verify my identity and will send a code to my cell. I've tried several times and I never get the code. This has been happening at least 3 days.

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Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again

Trying to log into my ATT yahoo email account from my laptop and keep getting the error message placed in the subject heading. And here it is again just for fun: Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or tr

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Text/call log

I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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