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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

6.7K

(6630)
*777# NO LONGER sends me a text with account balance and expiration date to my prepaid phone.

*777# NO LONGER sends me a text with account balance and expiration date to my prepaid phone. Please help.  Thank You.

Questions

106

9

0

I got locked out of my Apple ID because I don’t know my trusted number

I need help finding out what number was connected with [email scrubbed] and contact me at my new number [EDITED per Community Guidelines - removed personal information]

Questions

38

2

0

No service after paying my bill

I made a prepaid payment in full, even receiving text confirmation saying it all set. Later that same day I stopped getting cell service. I’m trying to understand what the issue is.

Questions

155

11

0

I’m getting so frustrated

I HAVE RESET MY PASSWORD 12 TIMES IN THE LAST MONTH. Every. Single. Time. I go to log in it tells me my password is wrong. So I change it. Log out and go to sign back in and guess what?!?! PASSWORD IS INCORRECT PLEASE TRY AGAIN. I have to reset my password. Every time I want to log into my account.

Questions

47

3

0

Accepted Solution

Official Solution

Acquiring port pin

I have tried calling *port and utilizing instructions on att web site and neither work for me. How do I acquire the 6 digit pin to port out of ATT? I've been told it's my account pin but it's 4 digits. I don't want to screw up and create a multiple day fiasco trying to port. Any help would be apprec

Questions

106

7

0

Accepted Solution

Official Solution

Switch phone number from active MVNO provider to ATT prepaid phone

How do you switch your active number on another provider to the ATT prepaid phone

Questions

28

1

0

Account Cancelled

Hello, can someone please tell me why my account was cancelled without me doing it, after having paid my bill on the 12th. And when I went into AT&T they had no notes on the account why it was closed. Even the sim in my phone when customer service tried to re-activate it, it said the sim is inva

Questions

477

27

0

No cell signal at my home

On Sunday 7/10/22 I had service in the morning but is the afternoon I had none.  The phone doesn't even say "no service".  There is nothing but the internet and battery indicator in the top left hand corner of the phone.  I use an iPhone 12.  AT&T customer service was a joke

Questions

32

3

0

Accepted Solution

Official Solution

About payments.

If I am unable to pay my account balance in full because of insufficient funds, will my services be interrupted? For context, my bill will be charged on Saturday, but I will not have money on my account until Tuesday.

Questions

29

2

0

Not receiving SMS or MMS from Verizon (and providers that use Verizon networks)

For those that have been able to resolve the issue in not being able to receive SMS/MMS/texts from non-iPhone users on Verizon’s network (but they are able to receive texts from you), how did you resolve this issue? AT&T customer service is garbage. I guarantee you an AT&T rep will commen

Questions

108

13

0

refund funds

how do I get a paper check mailed to me for the refund amount

Questions

15

1

0

I want to cancel the autopay and I cannot login in to my account to do it

Hello I currently is not in united states so I cannot receive AT&T service. I would like to know how can I cancel the autopay. I can provide information for verification purpose.

Questions

26

1

0

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