Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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How long can I wait to activate my prepaid sim card?

I purchased a 12 month $300 prepaid plan last week. I received the sim today and ported my number during the buying process. I'm going for vacation out of the country for a couple of weeks. Att prepaid won't work there so I want to keep using my current carrier until I come back from my vacation

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Delegated Prepaid App

I have tried many other carriers that had a delegated app for their prepaid customers. I would love to see AT&T do the same or just incorporate their prepaid customer's in the app that already exists. How difficult would it be to incorporate everyone in the same app? Thanks in advance

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ATT WiFi calling - International roaming

Hello everyone, I want to find out if I will be charged for incoming calls on ATT Wifi Calling on international roaming. I have an AT&T Prepaid Elite Unlimited plan and I am currently traveling to Republic of Ireland. I have put my phone on airplane mode since I have not bought any internati

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Transfer from prepaid to postpaid

I have been with Att prepaid for almost 7 years and I currently have 2 lines under the family plan and another line that I have had for 7 years I want to transfer those lines to postpaid.

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Help Paying My Payment

I can not log into my account to pay my bill

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Mobile Hotspot usage

My wifi connection on my laptop is monitored and is at 6.94 GB. It is connected to my Hotspot on my AT&T pre-paid cellular phone. Why is AT&T reporting that I've used up my 25 GB of Hotspot data?

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Credit

Can I use the credit I have on my internet account and put it on my prepaid cell bill

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Paid for first month but still says I need to pay

I received a error message saying my payment didn't go through while setting up my prepaid account for the 1st month but I was still charged and it still says I need to make a payment to start service.

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Mobile data didnt renew with plan

When I paid my bill this month I noticed my internet is not working. I checked my account and it still says I've used 15gb of data. I've tried resetting my phone, resetting network setting and it still says I don't have any data. How can this be fixed?

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Rollover on $300 annual plan

Does the full 16Gb rollover or just the first 8Gb on the $300.00 annual plan? The second 8Gb appears to be bonus data so not sure if it rolls over?

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UNLOCKED S23 Ultra on AT&T

If I purchase the UNLOCKED version of the S23 Ultra direct from Samsung, will AT&T WiFi Calling, VoLTE and all other carrier features work?

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 • Wireless

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App

I'm trying to setup the app to monitor devices and needing g to reset my password, but it says my verification info is incorrect 

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 • Wireless

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Is AT&T DLP72362 expanable with more handsets

Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?

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 • Home Phone

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Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.  He has been on the phon

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 • Wireless

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galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

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 • Wireless

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

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 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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