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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

6.7K

(6632)
Access code USIM9991 and now other troubles.

I have an IPad mini 6th generation. Just bought / upgraded 2/16/22. ATT data plan worked until recently. Invalid Access code USIM9991 when I tried to manage plan or prepay for additional data. Eventually ran out of data. Tried to add more prepaid data through the website login, paid and waited. Took

Questions

200

2

IMEI not recognized

We purchased several new AT&T Samsung A03S phones from Walmart. All but one activated fine.One, says the IMEI isn't recognized, but its clearly an AT&T prepaid phone... please advise.

Questions

22

1

0

Accepted Solution

Official Solution

How does roll over with prepaid work?

Hello. I having a real time understanding how roll over works with prepaid. Last month I only used 6 of my 11 GB I had but only 2.5 rolled over for the new month. I didn't understand why didn't more. I tried calling but the person I was connecting to just kept telling me how much data I used per wee

Questions

38

4

0

Accepted Solution

Official Solution

Use AT&T Prepaid in Canada first before using in the USA

I bought an AT&T Prepaid phone and brought it with me while I was traveling Asia. The phone has not been activated. I plan to visit Canada for a week and then go back to Seattle. Since AT&T Prepaid has Canada roaming, I want to activate my AT&T Prepaid phone, use it in Canada first, and

Questions

63

7

0

Accepted Solution

Official Solution

Unlocking my network on my phone

How do I unlock my phone I have a government plan that is what I bought the phone for was waiting for the sim card kit to get here needed phone till it came so I bought a 40$ card now I have sim card kit I don't care about the time that is left

Questions

104

1

0

Sb else’s using my number

Hey there guys, I’m having an issue with my number. Somebody else have logged into my WhatsApp account using my number and I can’t get a log in code, since I have a different number on my phone now. I was still using my previous USA number for the app and stayed with my country number on my phone an

Questions

35

1

0

Someone has got my phone number that I am using.

All my WhatsApp details and history has been accessed by this new user. I still have a credit in my account so why has another user got my number and has full access to my entire WhatsApp history and contacts and groups. Please respond asap as this is violation of my privacy and confidentiality.

Questions

96

2

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My at&t prepaid sim doesn't work

I've activated, added value and created an account with password etc and it still says "no connection". I'm a tourist in the US for a month, trying to use a prepaid sim while I'm here

Questions

31

2

0

Accepted Solution

Official Solution

Facebook

I want to add my phone number to my Facebook account but for some reason I'm not able to receive the confirmation code that Facebook sends me.

Questions

25

1

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Data disappearing

I noticed my prepaid data usage almost doubled. I looked at my usage history and showed data used when the phone would have been on WiFi and in the middle of the night when I was sleeping and when it would have been on WiFi. No one else has access to phone. My role over data also disappeared. I con

Questions

132

2

0

New SIM card

Long story short for my iPhone 11: - Got a SIM card from Target - Put it in the phone and got it activated - Activated a $30 monthly payment and made the payment for this current month - 5Ge and full bars showing - No data or calls are working - Restarted the iPhone 3 times - Website tells

Questions

53

6

Accepted Solution

Official Solution

I want cancel prepaid monthly plan

After studying abroad in the United States, I will return to Japan by July 31st. So I cancel my cell phone. Currently, it is a monthly plan of $ 30 per month for automatic payment. First, stop automatic payment. I will prevent the August charges that will be deducted on July 27th. In this case, can

Questions

56

4

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