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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

6.7K

(6622)
Wrong number used when paid my bill

I accidentally used my old phone number from my old phone when I paid my bill tonight. Is there a way to change the number so that my phone service works

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PSA: AT&T apparently can't move phone numbers from an AT&T reseller/MVNO to an AT&T prepaid account

I see some other questions from people trying to do something similar, and there seem to be some question about whether or not it's possible. This will recount my experience. This is how AT&T took ~$35 of my money and a few hours of my time and gave me nothing in return. When this all started, I was

Questions

789

22

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Setting up the phone

My phone will not finish setup therefore I cannot download anything from the playstore nor can I update anything

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20

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How to reactivate a mobile hotspot

I have a mobile hot spot in my RV. At times we can go for months with it turned off. ATT seems to deactivate the SIM after some amount of time the last two times this has happened I had to get a new SIM card, even though they keep collecting my monthly fee. Anyway to prevent this or reactivate mysel

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32

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Accepted Solution

Official Solution

AT&T iPad landing

Is the iPad landing site for AT&T down? I’ve tried to log into my account for over the past 11 hours without any success. I’ve even tried to change my password without success. When I call the number it will ask me for my account number, which I don’t have on me because I’m traveling, and when

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20

1

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Accepted Solution

Official Solution

Why is my internet not working when I sign on my mobile hotspot

No internet connection on my mobile hotspot. Account says I have no amount due and I have a 90.00 account balance

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34

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No service

I’ve been staying in upstate New York for about four days. My data had been working fine, but just an hour ago it’s saying no service and won’t pick up signal anywhere. My bill is paid and I don’t understand why my signal just went out.

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32

3

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activate my new sim card

I have a brand new AT&t prepaid sim and I'm trying to activate my AT&tAlcatel

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23

1

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No cell service again, 1 week later

Sometime last night, 7/22/22, I once again lost cell service. Today, 7/23/22, it is now after 2:00 p.m. mountain daylight time and I have NO service.  Calling customer support to report is not an option as 1.) I have no cell service to make a call and 2.) my phone worked fine when I had to dri

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35

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Bring current at&t phone number to replacement phone

Hello...I lost my phone and bought/activated an Alcatel phone from Dollar Gen. with new number. My old number is still mine and just autodrafted (at&t pre-paid) from my bank acct. How can I change this current cheapie Alcatel prepaid card number to my current At&t Prepaid number?...(which is

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48

3

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Two Lines - Prepaid to Postpaid

Hi there, I have two prepaid lines that aren't family lines. I plan on converting them both to postpaid but one account has around $50 balance and the other $200 balance. When I convert them to postpaid, would the prepaid balances transfer/convert to a credit on my postpaid bill?

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25

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Access code USIM9991 and now other troubles.

I have an IPad mini 6th generation. Just bought / upgraded 2/16/22. ATT data plan worked until recently. Invalid Access code USIM9991 when I tried to manage plan or prepay for additional data. Eventually ran out of data. Tried to add more prepaid data through the website login, paid and waited. Took

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185

2

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