Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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Having Trouble

Hi, This has been an ongoing issue for a few months as of this writing. On the day before Thanksgiving I bought a new phone to get a black friday deal. I was given an account credit by the store manager of $50 so that I would not loose money since I needed to change my phone number to get the

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Using att prepaid reloadable

I’m trying to establish service with prepaid wireless by bringing my own compatible phone abba recording a sim in the mail as long as pay for monthly plan but am I able to do that with an AT&T reloadable card that I placed funds in to pay for it rather than using debit or credit card?

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port out fraud I didn't request it

I received a text message from att saying that my number is in process of being port out to another service provider if I don't request it to call att I've called att I cannot get anyone that can fix this on the phone what do I do

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ATT Netgear Nighthawk Hotspot Internet - saying I have no data even though I've paid my bill and the cycle has turned over to a new month

I've paid my bill and it's reset to the new month but it's still saying that I have no data on my account. I'm able to connect to the device, but a window pops up saying it looks like "i'm trying to use the internet, but have no data available". I've tried calling the help number 4 times and each ti

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international roaming service...

Hi, there Due to my mistake, I forgot the apply international roaming service before I leaving the US... Now I'm in out of country, so I cannot access my prepaid account in web(Att prepaid website not allow to access in out of country) and cannot call to customer service... Is there any othe

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Prepaid Account Number

I am needing my prepaid account number to transfer to another carrier. I’ve looked for it online at paygoonline.com and don’t see it anywhere. I’ve called multiple customer service numbers and can’t get anyone on the phone.

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Can't see numbers

On my prepaid att card I scratched the gray box and it didn't come off right so I can't see the numbers and can't use the card to fill up my minutes what can I do???

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Prepaid sim - activation deadline?

Hi, Can I buy a prepaid 30 day sim today but activate it months later without issues? I'm a traveller who will be in the states in the summer but I can order and ship to a friend's house now. Please let me know!

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Password reset to check prepaid hotspot balance

I am trying to reset my login to check my prepaid hotspot balance. But when I do it says it sends me the pin. Either it is sending it to the hotspot phone number or it is just not sending it. I do not have a phone or anything other than the hotspot with at&t

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AT&T iPad landing

Is the iPad landing site for AT&T down? I’ve tried to log into my account for over the past 11 hours without any success. I’ve even tried to change my password without success. When I call the number it will ask me for my account number, which I don’t have on me because I’m traveling, and when

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Broadband 1 flashing red

I have restarted the gateway many times and nothing had changed about the situation, issue has persisted for two days now

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 • Internet

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App

I'm trying to setup the app to monitor devices and needing g to reset my password, but it says my verification info is incorrect 

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 • Wireless

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Is AT&T DLP72362 expanable with more handsets

Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?

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 • Home Phone

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Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.  He has been on the phon

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 • Wireless

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galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

Questions

 • Wireless

5

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

Questions

 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

10.9K

122

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.5K

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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299

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

281

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

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