Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

7K

Ask a question

Pinned posts

(0)
No conversations found!
(6959)

Accepted Solution

Official Solution

How do I locate my account number

I need my account number. How do I locate it?

Questions

520

8

0

Accepted Solution

Official Solution

Dont know my phone number

I cant activate my phone because I dont know the number.

Questions

34

1

0

Wil the AT&T prepaid Esim work in my European Iphone 14 pro max (unlocked)?

I have a European Iphone 14 pro max and a dutch fysical SIM. Because I live half in the US I need a US Esim. Wil it work in my European (unlocked) Iphone? Verizon does not work because it use CDMA they told me. How is it with AT&T?

Questions

71

7

0

Accepted Solution

Official Solution

What’s my account number

Unlock my Device with this carrier

Questions

39

2

0

I want to stop VESTA AT&T Prepaid

Hello, I want to stop AT&T charging my credit card. I checked my credit card account and found the VESTA AT&T Prepaid charge from June. I do not know my account of AT&T prepaid account because I never use it. I call AT&T customer service & go to AT&T shop but nobody helps

Questions

36

2

Finding wireless accounts by my debit card

Can I find my accounts by using my debit card numbers?

Questions

32

4

0

Swapped to Multi-Line and you cut off my phone.

I had two phones, one for me and one for my girl. Both numbers had 10 days left until the current plan we already paid for was set to expire. You were supposed to either let it run out and we would just pay our new amount in 10 days or you could have credited us for the 20 days, and charged us a pro

Questions

44

3

0

Closed

VESTA AT&T PREPAID

I just had two charges to my bank account regarding Vesta. I don't have a Vesta prepaid, nor do I have an account with AT&T. How did this happen? Please refund ASAP.

Questions

19K

9

0

Accepted Solution

Official Solution

My account number

I need my account number

Questions

75

2

0

Accepted Solution

Official Solution

Get account number or transfer PIN

I need my account number or transfer PIN number from a prepaid phone.

Questions

149

1

0

Be the first to reply

(127)
Internet outage

My internet is not working. We live at 310 Twin Oaks Ln Almo KY

Questions

 • Wireless

1

0

0

Is AT&T DLP72362 expanable with more handsets

Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?

Questions

 • Home Phone

4

0

0

Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.  He has been on the phon

Questions

 • Wireless

7

0

0

trade in credit

I traded in my iPhone 11 for a iPhone 14 pro and was supposed to get max credit. I mailed it back mid October. It is now February and I have not seen a credit.  I realize it takes 3 billing cycles and that has come and gone.  Who do I contact about this?  Thanks

Questions

 • Wireless

4

0

0

galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

Questions

 • Wireless

5

0

0

No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

Questions

 • Wireless

6

0

0

Trending Accepted Solutions

(176)

Accepted Solution

Official Solution

Closed

DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

10.9K

122

Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.5K

1

0

Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

298

2

0

Accepted Solution

Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

281

5

0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

273

6

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

ONLINE ONLY

Get a bonus 5GB of hotspot data included

When you sign up online for our AT&T PREPAIDSM Unlimited plan—just in time for your holidays. Limited-time offer.

$50/mo.
After $15/mo. AutoPay discount. Reg. $65/mo.
Shop now
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.