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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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Repost: att-16gb-plan-bait-switch-public-service-announcement

@ATTHelp What happened to this chain?  I've been following it to see how/when my plan will be fixed. https://forums.att.com/conversations/plans-features/att-16gb-plan-bait-switch-public-service-announcement/62dc1e244a366c200e4d5f04 Here is a cached portion. https://webcache.googleuse

Questions

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Improper use of data?

Hi! I just got my prepaid sim for a holiday - I'm visiting from the Netherlands. Yesterday I got a notification that my device was cut off due to improper use. I've only been posting photos and talking to my friend and family back home. We've got the card to be able to call for reservations and

Questions

25

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Accepted Solution

Official Solution

When does prepaid month begin?

If I order a prepaid sim online and pay for one month of service, when does the month begin?

Questions

58

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How much Offnet data do I have with a prepaid plan?

I have a year long prepaid plan and have 16gb of data a month in the U.S but I'll be in canada for a while. How much data will I have while I'm there with the offnet coverage and how can I get more data if I need it?

Questions

16

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ATT Prepaid is Very Slow During the Day

I've been using ATT prepaid now for over 10 years. I have two lines. A few months ago, the data stopped working during the day. This happens at home, and when we're close to home. If I go to town, the internet starts working again. I always had great service at home and still do at night time. I als

Questions

28

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Father ACP removed on $30 prepaid plan?

Hi Everyone, My father ACP is removed and he just got a text saying his ACP is removed from his plan today July 29,2022? Did anyone encounter this before and I had no explanation why it was removed.  Nothing has changed at all.

Questions

60

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LOGIN IN PROBLEMS

I can't get into my AT&T ACCOUNT either the password is wrong or my user ID is wrong

Questions

36

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AT&T attempt to connect to data service unsuccessful?

Is there a solution for this? I restarted my phone and it fixed it, but what am I supposed to do if that doesnt fix it? I have an S8, on a prepaid plan.

Questions

82

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Accepted Solution

Official Solution

How do I set up a four digit security code

I don't understand it

Questions

29

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Only have 8gb of 16gb promotion showing up in account

Hi, I just signed up for the $300 double data promotion but in my account it only shows 8gb of data remaining:

Questions

143

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Closed

Text and call history pre paid

Does at&t prepaid delete phone records such as phone calls and text messages on the data usage history from your account? I am trying to figure out if an call or text message was done on a certain date does that show The correct phone transactions from a certain date? If a last text came in on a

Questions

29

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Keeping line without monthly subscription

I will be out of the US for some months but then return. Is it possible to keep my line without paying for a monthly plan? I used to be able to do it by switching to the $0.25 plan, but that's been discontinued. Any advice?

Questions

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