Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

7K

Ask a question

Pinned posts

(0)
No conversations found!
(6956)

Accepted Solution

Official Solution

Transfer balance to a new phone?

I have an AT&T prepaid phone that is damaged.  If I get a new phone and move the SIM card to keep the phone number, can I also transfer the remaining minutes?

Questions

35

1

0

Account Number

I pay as I go for my cell phone. What's my account number?

Questions

57

1

0

Service for international roaming.

Hello, there My mistake was to forget to apply for international roaming service before I left the US...I am currently out of country, so I am unable to access my prepaid account on the web (ATT prepaid website does not allow access from out of country) or contact customer service...Could you please

Questions

13

1

0

Accepted Solution

Official Solution

Remove credit card

How can I remove my credit card info from my prepaid at&t account ?

Questions

37

1

0

Current Balance Transfer to Multiline Account

I've switched from a single paid plan to a multiline prepaid plan. I just paid the monthly renewal and I can see the $45 in "Current Balance" that will expire in 60 days. I need to transfer this balance to the master account of the multiline plan. How can I do this?

Questions

30

1

0

Accepted Solution

Official Solution

No network service in India even after international travel Add on

I am prepaid customer with AT&T and had to travel to india on a short notice. I added the International travel add on to my current plan, however there no Network despite going through various hassles. Could someone please help me get around this situation? Thank you all

Questions

70

6

0

Accepted Solution

Official Solution

Moved overseas, upgraded Prepaid account to Unlimited International, "Phones not registered on a network, only emergency calls"

I just moved to New Zealand, I didnt think i would need my Prepaid Phone so i didnt bother to upgrade to an International plan before leaving the States. That is not the case, just about every account i need access to is requested a PIN be sent to my cell# (702 area number) to verify it is me. It ha

Questions

36

3

0

Accepted Solution

Official Solution

How do I locate my account number

I need my account number. How do I locate it?

Questions

519

8

0

Accepted Solution

Official Solution

Dont know my phone number

I cant activate my phone because I dont know the number.

Questions

33

1

0

Wil the AT&T prepaid Esim work in my European Iphone 14 pro max (unlocked)?

I have a European Iphone 14 pro max and a dutch fysical SIM. Because I live half in the US I need a US Esim. Wil it work in my European (unlocked) Iphone? Verizon does not work because it use CDMA they told me. How is it with AT&T?

Questions

70

7

0

Be the first to reply

(129)
High Ping/Packet Loss Start Jan 27. Starts at 8pm every night. Alabama.

Everything is fine during the day. Not sure what else to say an i know im not the only one after reading the forums here. I am seeing incredible high ping in games, navigating websites, I'm dropping packets. Everything has been rebooted, updated, unplugged, etc.

Questions

 • Internet

1

0

0

ATT lied about $300 rebate

Offered a $300 Visa card for getting fiber one. Agent also offered $150 for getting the 1 gig .  Got the $150. Here’s all the excuses about why I didn’t the the Visa card.  Had to wait until  I had service for one month.  Reward center wasn’t authorized to give more than $200, t

Questions

 • Wireless

1

0

0

Same problem that hasn't been resolved.

I've tried numerous times thru chat or calls to ATT and so far NO help. I'm locked out of a sbcgobal.net email account I've had for YEARS. The password has been changed and my security questions have also been changed so I cannot reset the password.  

Questions

 • Email

1

0

0

Can't hear anyone when receiving calls and they can't hear me when I make a call on home phone.

Home phone rings and just has "Ringing" in the caller ID window. I answer but can't hear anyone on the line.  I can call out but the person on the other end can't hear me.

Questions

 • Home Phone

8

0

0

Phone not making my calls

My SOS is on from my esim. I had been trying to make calls for a few hours and now I can’t make any

Questions

 • Wireless

7

0

0

Reward cards not received

A few months ago we had an in home expert switch our service over from Sprint/T-Mobile to AT&T. She was very knowledgeable and thorough with the entire process. When she offered the Visa card or bill credit for $250 each line we specifically watched her select the customize button and select the

Questions

 • Wireless

10

0

0

Trending Accepted Solutions

(117)

Accepted Solution

Official Solution

Closed

DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

9.1K

108

Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.2K

1

0

Accepted Solution

Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

267

5

0

Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

252

2

0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

251

6

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

ONLINE ONLY

Get a bonus 5GB of hotspot data included

When you sign up online for our AT&T PREPAIDSM Unlimited plan—just in time for your holidays. Limited-time offer.

$50/mo.
After $15/mo. AutoPay discount. Reg. $65/mo.
Shop now
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.