Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

6.7K

(6610)
Put in wrong IMEI number on dual sim

I'm travelling next week and got a data sim. I didn't realise my phone only has a slot for 1 sim and an esim so was gonna just put in the At+T sim in and ditch phone calls while I'm away. When I registered the sim I put in the IMEI number for the 2nd sim instead of 1st. Will it still work? 

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18

1

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Taking my number to another carrier

Need to get account info and pin to take my number to another provider

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30

1

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AT&T stole $800 from me

I had a prepaid AT&T plan for my dad for many years. He passed away, and the unused phone was still in service accumulating a credit of over $800 of unused minutes.In February 2022, AT&T decided to end the old 3G svs, discontinued my line, and cancelled my account. I recently called them to

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64

7

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Accepted Solution

Official Solution

Prepaid chip activation

I want to switch to prepaid at&t, but I already have an unlocked cell phone, that is, I only need the chip, where can I get it? I need to go to the store or can I buy it online and activate it myself

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18

1

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Prepaid card not working

I bought a $50 prepaid card to add to my phone but its not work?

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156

2

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Prepaid password reset

I cannot reset my prepaid password itwont send a temporary password the only e.ail I keep receiving is one that says it's notifying me of my account password being changed

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26

1

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Double data for a year $300 plan

I've transferred my phone number and signed up for $300 for 12 months plan as soon as I saw Double data for a year promotion (16Gb/month). The transfer was successful , but when I login to prepaid account I see the I only have 8Gb of data remaining. Anyone else experienced this?

Questions

114

4

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Bridgepay

How do I set it up

Questions

1.7K

4

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Accepted Solution

Official Solution

Troubleshooting when don’t know password and can’t restore hotspot

I got a new hotspot. Money is on my account which i can’t get in and no one can seem to help me. I just want to get the new one activated if that’s what it needs so i can use the $110 on my account. They ask me if i know the 4 digit password. My hotspot isn’t getting a text to get a 4 digit pin so I

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26

2

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Trouble activating iPhone % prepaid card

I am having a very hard time trying to figure out why i can't activate my iphone 11. Is it because I don't have an AT&T account? I've never had an AT&T account, so I am just not sure how it works. The lady at the store didn't say anything about needing an account, but when I try to follow th

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24

2

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Wrong number used when paid my bill

I accidentally used my old phone number from my old phone when I paid my bill tonight. Is there a way to change the number so that my phone service works

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16

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Closed

PSA: AT&T apparently can't move phone numbers from an AT&T reseller/MVNO to an AT&T prepaid account

I see some other questions from people trying to do something similar, and there seem to be some question about whether or not it's possible. This will recount my experience. This is how AT&T took ~$35 of my money and a few hours of my time and gave me nothing in return. When this all started, I was

Questions

785

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