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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

6.7K

(6618)
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The usage summary for remaining data never updates

I have a prepaid number with 30$ plan, i.e. unlimited text and talk and 5GB of data. After a first update, now data usage is never update so I cannot see how much data I still have remaining. This used to work fine in the past, how can I get an update on this?

Questions

28

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0

Can't log in

NEED help and answers

Questions

19

2

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Trouble with Activation

I went through the steps for activating my prepaid SIM card. I was led to sign in to an online account, but I never created an online account so they said they would email and text me a temporary password. I never received either email or text. The SIM card is in my phone but my phone is unable to c

Questions

74

8

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Accepted Solution

Official Solution

Wireless number disconnected from userID

Dear community, I would like to reload my prepaid card and tried to log in with my 10 digits. I could not access my accounts. I looked in my email and saw that on 28th of July I got an email that my wireless number is no longer associated with my userID. I tried to call me and got the message t

Questions

68

7

0

Refill prepaid balance after balance run out

I am currently outside of the US and cannot receive text messages from AT&T on my phone. I tried to log in to my account, but I forgot my password, and I could not receive AT&T's messages. I heard that my number would not expire after 60 days my balance runs out.  So can I receive te

Questions

27

4

0

Tracking

How can I track the location on my account?

Questions

37

2

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paygonline website isn't working

I am unable to log in to the Paygonline website. I have tried several browsers, deleted cache, etc and still getting the message as shown in the screen cap. Suggestions?

Questions

26

2

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Prepaid payment doesn't work

I tried to use my Bank of America debit card, and multiple other credit cards but none of them are accepted as payment for my prepaid account. I cannot even call 611 because I cannot pay to make my plan activated. I probably wasted half a day trying to make this work. This is the message I get:

Questions

32

2

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Repost: att-16gb-plan-bait-switch-public-service-announcement

@ATTHelp What happened to this chain?  I've been following it to see how/when my plan will be fixed. https://forums.att.com/conversations/plans-features/att-16gb-plan-bait-switch-public-service-announcement/62dc1e244a366c200e4d5f04 Here is a cached portion. https://webcache.googleuse

Questions

25

1

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Improper use of data?

Hi! I just got my prepaid sim for a holiday - I'm visiting from the Netherlands. Yesterday I got a notification that my device was cut off due to improper use. I've only been posting photos and talking to my friend and family back home. We've got the card to be able to call for reservations and

Questions

25

2

0

Accepted Solution

Official Solution

When does prepaid month begin?

If I order a prepaid sim online and pay for one month of service, when does the month begin?

Questions

53

7

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How much Offnet data do I have with a prepaid plan?

I have a year long prepaid plan and have 16gb of data a month in the U.S but I'll be in canada for a while. How much data will I have while I'm there with the offnet coverage and how can I get more data if I need it?

Questions

16

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