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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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Using International Credit Card for AT&T Cell Plan

I had a problem about 11 years ago trying to setup a cell plan using a Canadian MasterCard. The online setup process needed an address with a zip code and, as a Canadian, I don’t have one. I tried using the address of my temporary Florida rental, thinking this would solve the issue. But the system c

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Service cancellation?

You guys cancelled my service out of the blue on my prepaid account and I want to know why. I haven't had any ability to contact anyone either, because your centers only operate for a portion of the day.

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Large prepaid balance - use to extend prepaid validity

Hello, new member here. I am located in Canada. I have an AT&T gophone line since 2013. I was working in the US in 2012 and part of 2013, when I returned to Canada, I did not want to lose the number. I have been using the $100 recharge option once every year and keeping the line active, I

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EBB-ACP program; IMPOSSIBLE to get AT&T to apply APPROVED benefit for credit on billing

 I have been approved for ACP/EBB with a valid Application ID# but cannot get at&t to apply the benefit. Their internal AT&T ACP department won't answer their phone. The at&t stores aren't allowed to deal with ACP. The prepaid people keep giving me  866-986-0963 which is an at&

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Account

How do I create an account that I can access my information? I have AT&T prepaid.

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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At&t prepaid online account is locked

How do I unlock my at&t prepaid online account?

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Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

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fixing atnt and their (Edited per community guidelines)hole service

atnt has the most fraudulent lying (Edited per community guidelines)hole data service abd needs to be closed down but theyown the (Edited per community guidelines) fcc so what do we do"

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Can we add 1$ to account every 59 days to keep ATT prepaid number forever?

ATT stopped the 2$/daily plan, the minimum is 30$/month. As we are not in US, but travel once a year. Can we add 1$ to account every 59 days to keep ATT prepaid number forever?

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Can not open my yahoo att app to read emails

"something went wrong, try again later"

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 • Email

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Does the Active Armor VPN work overseas?

I'm going to Europe and need a vpn. I am happy with the vpn on my phone at home, but will it work in the UK and Europe? Do I need to pay for a different VPN service?

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 • Wireless

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Billing issue with Att

Hello, I am having a major issue with ATT ongoing billing me for a service i don't have and never had installed. A technician came out to do so and couldn't. I have never once had ANY ATT service but you guys have passed my acct on to a bill collection service. I am pretty sure Att is becoming the b

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 • Internet

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Can't get voicemail messages

Always says you have no voicemail messages

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 • Wireless

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at&t email won't connect to pop account settings.

AT&T email won't connect to pop server acct. I have used outlook 2010 for years and changed this past summer to Outlook 365 with no problems.   I had to change my password and all I get when I try and connect is "Something went wrong and Outlook couldn't save your account settings." 

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 • Email

8

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Incorrect caller ID on calls to India

I have international calling activated in my account. Since last few weeks, whenever I call India (used +91 prefix) the person I call gets incorrect caller ID (starting with +91) instead of my US number. Also the call voice quality is terrible. I have to disconnect and call back again few times befo

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 • Wireless

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I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

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 • Internet

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

190

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Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

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164

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can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

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 • Email

143

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ATT email ask me to update my email account

I keep getting this email from AT&T Email Desk???? asking me to click on a link to update my email account. Does anyone know if this is real or a scam to get me to click on the link???? Thanks Jerry

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 • Email

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