
Suspend service
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Tips for managing your AT&T PREPAID account, data usage and payments.
data comes and goes every few minutes, not worth 40 cents much less 40$
Questions
49
8
I had a problem about 11 years ago trying to setup a cell plan using a Canadian MasterCard. The online setup process needed an address with a zip code and, as a Canadian, I don’t have one. I tried using the address of my temporary Florida rental, thinking this would solve the issue. But the system c
Questions
48
7
0
Accepted Solution
Closed
You guys cancelled my service out of the blue on my prepaid account and I want to know why. I haven't had any ability to contact anyone either, because your centers only operate for a portion of the day.
Questions
65
4
0
Hello, new member here. I am located in Canada. I have an AT&T gophone line since 2013. I was working in the US in 2012 and part of 2013, when I returned to Canada, I did not want to lose the number. I have been using the $100 recharge option once every year and keeping the line active, I
Questions
29
3
0
I have been approved for ACP/EBB with a valid Application ID# but cannot get at&t to apply the benefit. Their internal AT&T ACP department won't answer their phone. The at&t stores aren't allowed to deal with ACP. The prepaid people keep giving me 866-986-0963 which is an at&
Questions
2.2K
16
How do I create an account that I can access my information? I have AT&T prepaid.
Questions
37
1
0
Accepted Solution
Official Solution
Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi
Questions
299
2
0
I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit
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20
1
0
Closed
atnt has the most fraudulent lying (Edited per community guidelines)hole data service abd needs to be closed down but theyown the (Edited per community guidelines) fcc so what do we do"
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26
0
0
Let us help protect you from unwanted calls, text messages and spam.
Whether you need to suspend service for personal reasons or your device was stolen, we're here to help.
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
If I purchase the UNLOCKED version of the S23 Ultra direct from Samsung, will AT&T WiFi Calling, VoLTE and all other carrier features work?
Questions
• Wireless
3
0
0
I'm trying to setup the app to monitor devices and needing g to reset my password, but it says my verification info is incorrect
Questions
• Wireless
2
0
0
Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?
Questions
• Home Phone
5
0
0
Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option. He has been on the phon
Questions
• Wireless
11
0
0
The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do
Questions
• Wireless
5
0
0
I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?
Questions
• Wireless
6
0
0
Accepted Solution
Official Solution
Closed
I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.
Questions
• TV
10.9K
122
Accepted Solution
Official Solution
See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?
Questions
• Internet
1.5K
1
0
Accepted Solution
Official Solution
Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi
Questions
299
2
0
Accepted Solution
Official Solution
I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa
Questions
• Wireless
281
5
0
Accepted Solution
Official Solution
I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB. I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub
Questions
• Internet
273
6
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