Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

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data service constantly does dead

data comes and goes every few minutes, not worth 40 cents much less 40$

Questions

49

8

Using International Credit Card for AT&T Cell Plan

I had a problem about 11 years ago trying to setup a cell plan using a Canadian MasterCard. The online setup process needed an address with a zip code and, as a Canadian, I don’t have one. I tried using the address of my temporary Florida rental, thinking this would solve the issue. But the system c

Questions

48

7

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Accepted Solution

Closed

Service cancellation?

You guys cancelled my service out of the blue on my prepaid account and I want to know why. I haven't had any ability to contact anyone either, because your centers only operate for a portion of the day.

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65

4

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Large prepaid balance - use to extend prepaid validity

Hello, new member here. I am located in Canada. I have an AT&T gophone line since 2013. I was working in the US in 2012 and part of 2013, when I returned to Canada, I did not want to lose the number. I have been using the $100 recharge option once every year and keeping the line active, I

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29

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EBB-ACP program; IMPOSSIBLE to get AT&T to apply APPROVED benefit for credit on billing

 I have been approved for ACP/EBB with a valid Application ID# but cannot get at&t to apply the benefit. Their internal AT&T ACP department won't answer their phone. The at&t stores aren't allowed to deal with ACP. The prepaid people keep giving me  866-986-0963 which is an at&

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2.2K

16

Account

How do I create an account that I can access my information? I have AT&T prepaid.

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37

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Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

299

2

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At&t prepaid online account is locked

How do I unlock my at&t prepaid online account?

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35

2

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Need my auto pay credit

I made a payment tonight because my prepaid service was expiring at midnight tonight, but it did not give me my auto pay credit. Therefore, my plan will not renew. How can I get this credit

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20

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Closed

fixing atnt and their (Edited per community guidelines)hole service

atnt has the most fraudulent lying (Edited per community guidelines)hole data service abd needs to be closed down but theyown the (Edited per community guidelines) fcc so what do we do"

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(127)
UNLOCKED S23 Ultra on AT&T

If I purchase the UNLOCKED version of the S23 Ultra direct from Samsung, will AT&T WiFi Calling, VoLTE and all other carrier features work?

Questions

 • Wireless

3

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App

I'm trying to setup the app to monitor devices and needing g to reset my password, but it says my verification info is incorrect 

Questions

 • Wireless

2

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Is AT&T DLP72362 expanable with more handsets

Is AT&T DLP72362 (from Costco) expanable with more handsets? If so, what model and where can it be purchased?

Questions

 • Home Phone

5

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Husband in South America (Santiago, Chile) all of a sudden cannot receive phone calls

Hello- My husband is in South America right now (Santiago, Chile) and all of a sudden cannot receive phone calls. When he's called, the phone doesn't ring and a message in Spanish comes up (we think it says that the number doesn't exist?). Voicemail is not an option.  He has been on the phon

Questions

 • Wireless

11

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galaxy z flip phone (purple) Please HELP!!!

The motherboard failed Samsung says it was damaged and wants me to pay for it. It is only 6 months old. I have traded in my old phone and got this one free because of the promotion att was running now I have no phone and I still have 3 years with att. I don't know what to do

Questions

 • Wireless

5

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No Voicemail Number

I have a Galaxy S20 FE 5G. I have been trying to set up my voicemail, and haven't been able to. For starters I accidentally deleted my voicemail number ages ago and haven't been able to get it back which I assume is the main issue I am dealing with here. How do I get the original VM number back?

Questions

 • Wireless

6

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Trending Accepted Solutions

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Accepted Solution

Official Solution

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

10.9K

122

Accepted Solution

Official Solution

I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

1.5K

1

0

Accepted Solution

Official Solution

NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

Questions

299

2

0

Accepted Solution

Official Solution

Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

281

5

0

Accepted Solution

Official Solution

ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

273

6

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