AT&T PREPAID
Learn how to manage your AT&T PREPAID account, sign up for AutoPay, reset your password & more!
Account & Usage
Tips for managing your AT&T PREPAID account, data usage and payments.
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ATT intentionally not paying back money they stole
I cancelled service on 1/4/19 at 10:30 am ATT continued to bill me each month. Now they wont answer their customer service line. You guys are crooks. You stole over $150 from me. I've been hung up on and put on hold today for close to 2 hours.
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Mobile Hotspot data
If I go from the basic $30 Prepaid Plan to the $40 Prepaid Plan that increases my mobile data to 15 GB, how much of that 15 GB am I able to use as a mobile hotspot for my laptop before it gets cut off. It appears under the $30 plan it's 2 gb. And then it's throttled irregardless of network activity.
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New phone loses signal when switching towers
I’m trying this again since AT&T won’t talk to me like they said they would: I got a new phone about 6 months ago. Since then sometimes when I leave home I lose service. If I notice I can either reboot the phone or switch to Airplane Mode then back and I am fine - until next time.I have conta
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Unlock AT&T U102AA (Tinno) Flip phone
Customer service has been unable to assist in unlocking this AT&T flip phone. They want me to call the manufacturer in China for assistance. The phone was bought through AT&T and therefore they should carry this responsibility. Can anyone help?
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Sim Lock
I gave someone my phone that was used on a prepaid account for years. The phone is a phone purchased many years ago, and there is no balance or installments due. There were no issues while using it when I had it. When the new person tries to put their sim card in it says the phone is lo
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Monthly prepaid plan "service will auto-renew", but I didn't choose AutoPay...??
I am ready to purchase a monthly prepaid plan and DID NOT choose the AutoPay option. Yet when I read the notice next to the check box for "I have read and agree to the AT&T Consumer Service Agreement", it says "service will auto-renew monthly until canceled". Why? I thought prepaid meant that I
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Balance expired on my 3G pre-paid phone, it is now disconnected. How do I re-up the balance?
I missed the deadline to buy more air time before the sim card expired. There was still a balance of over $100 before it expired. Now I cannot send the texts necessary to input additional time. To complicate things, the phone was intended for my business so it has my company name on the re
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Prepaid phone number expiration - No payment with unexpired account balance
I have been using AT&T prepaid. Please advise whether this will work or not. I usually spend a few months per year in the US only. I spend the rest of my time overseas which I do not need any US phone services. I am currently on the $65 Unlimited Plan. I added $100 last month which will keep m
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Prepaid account number
This may seem like a silly question, but is my account number my wireless number? I need to switch carriers and need this but can't find it on any documents.
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Upgrade cancelled due to non verified ID
Why won’t my ID count as verification for my upgrade? Everyone on our account is an authorized user, but it says not verified and cancels the order. It’s so frustrating! I have tried twice and at 7pm the next day, both times, my order is cancelled! My ID is legit and up to date!
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Internet
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Printer
We have an HP OfficeJet Pro 6970 and have had major issues over the last 2 years with inconsistent connection to the printer. After researching this, a number of other ATT customers are having this issue. So, what brand / model printer do you recommend to work with our router?
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Internet
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Message codes
I used to have att prepaid. I got my phone records going back to 2018. There is a long code that appears quite frequently that I can’t seem to find an answer to who it is connected to. The code is 1111301000. How can I find out who or what this would belong to? On the records it has it as the origin
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Wireless
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Error message on PC: "Something's gone wrong"
Using a Windows 11 PC web browser I get the error message "Something's gone wrongWe may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again later." However, AT&T Yahoo mail is working normally on my Android phone and tablet. Only get
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Sign in code not being sent
When I try to access my email at [email scrubbed], I get the message saying it wants to verify my identity and will send a code to my cell. I've tried several times and I never get the code. This has been happening at least 3 days.
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Internet
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Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or try again
Trying to log into my ATT yahoo email account from my laptop and keep getting the error message placed in the subject heading. And here it is again just for fun: Something's gone wrong We may be having trouble with your connection. Connecting your device to Wi-Fi could help fix the issue or tr
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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS
Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei
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Internet
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Text/call log
I am trying to see my text and call log data from my AT&T app and it only shows me usage data as a whole under inverse data. Why is that happening?
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Wireless
363
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U-Verse and Internet (Fiber)
We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $
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Internet
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Equipment REturn
Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores. I don't have a car to get to one.
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Internet
311