Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

7.1K

Ask a question

Pinned posts

(0)
No conversations found!
(6971)
Unable to receive text messages

I have been able to send text messages but have not gotten any text messages in a few hours that my sister and husband sent me

Questions

41

3

Accepted Solution

Keeping my number when switching to Verizon

I have had my phone number for 20 years. I'm switching to Verizon.  I was told I needed a pin number from AT&T to do it. AT&T didn't recognize my prepaid account number.  I now have a new number but would like to get my old number back.   Can this be done?

Questions

36

5

0

Not receiving text messages

I can send but can't receive

Questions

8

0

0

Suggest an prepaid app

I like to see an app in the near future for just prepaid phone

Questions

17

1

0

Address not found

When i try to place an order for bring your own phone e-sim prepaid $300 deal my address is not detected. I live on a resort in Florida and we don’t have USPS here as its a resort, we receive post via UPS/FedEx etc. It does work with my P.O. Box but when it comes to make a payment it then fails

Questions

26

2

0

Accepted Solution

Official Solution

SOS no cellular. Not SIM cards . No support

Yesterday my iOS iPhone 13 Pro Max showed SOS. I went to ATT store and they swapped SiM. SOS still said it was Apple phone issue. Called Apple and after 2 hr of intense tech support, advised to go to store. Apple Store checked and said phone would be rebuilt completely after 2 he. Went home did back

Questions

13.9K

30

0

Data disappearing

I noticed my prepaid data usage almost doubled. I looked at my usage history and showed data used when the phone would have been on WiFi and in the middle of the night when I was sleeping and when it would have been on WiFi. No one else has access to phone. My role over data also disappeared. I con

Questions

223

6

0

Accepted Solution

Official Solution

Sim card activation

I went to Att store in El cajon/Main street to activate my new card but there was a guy working said you should go to the store that you bought your phone and card. Nonsense!!

Questions

281

2

0

No access to phone

I got my daughter a prepaid phone and can't pay the bill with out the phone but she's in basic training.

Questions

32

3

0

Accepted Solution

Cannot get prepaid to work! Help please!

Hi there! I purchased a prepaid plan (5g included for 25 dollars per month x1 year) on my pixel 4a (not a 5G phone). 1. I followed instructions to active the card and it is activated as far as I can tell. This was by using the ICCID and IMEI numbers. When I called the automated prompt, it confirm

Questions

38

3

0

Be the first to reply

(139)
How to connect Netgear Orbi and eero 6 routers to att fiber modem

Two modems one modem

Questions

 • Internet

6

0

0

Logging in to sbcglobal email

I've had no success logging in to my sbcglobal.net account. I've tried resetting my password, however when I answer the security questions correctly I get the message that it's wrong. There is no other option to recover password.

Questions

 • Email

8

0

0

Email loop

When I log in using my correct user name and password I’m in a continuous loop and it logs out before it connects to yahoo email. I was on the phone for over an hour and no one can help me. This is the only way I have to access my email.

Questions

 • Email

7

0

0

Landline out of order since before Christmas 2022

My phone has not worked since before Christmas and was bad before that. In November the service was so bad that I even bought a new phone thinking it was my equipment, not the line. I am still being charged for my full bill. Who can I contact to make a complaint about this. They keep telling me th

Questions

 • Home Phone

7

0

0

Digital VOIP call history

I want to view and print my Digital VOIP call history. NOT my cell phone history.

Questions

 • Home Phone

6

0

0

Callers unable to leave Voicemail

I use to get voice-mail but in the last month people calling me get a robotic message saying that the wireless caller you are trying to reach is not available. Try again later.  How do I correct this problem? I have an iPhone 11 Pro Max

Questions

 • Wireless

7

0

0

Trending Accepted Solutions

(168)

Accepted Solution

Official Solution

Sim card activation

I went to Att store in El cajon/Main street to activate my new card but there was a guy working said you should go to the store that you bought your phone and card. Nonsense!!

Questions

281

2

0

Accepted Solution

Official Solution

ATT email ask me to update my email account

I keep getting this email from AT&T Email Desk???? asking me to click on a link to update my email account. Does anyone know if this is real or a scam to get me to click on the link???? Thanks Jerry

Questions

 • Email

264

4

0

Accepted Solution

Official Solution

Closing outdated versions of AT&T Yahoo mail. Is this a scam?

Received this email today. Is it a scam or should I click the link? Thanks This is to notify you we are closing all Outdated versions of our Mailbox as

Questions

 • Email

236

3

0

Accepted Solution

Official Solution

The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

Questions

 • Wireless

230

8

0

Accepted Solution

Official Solution

how do i get the fiber lines installed?

how do i get the fiber lines installed

Questions

 • Internet

207

3

0