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Account & Usage

Account & Usage

Tips for managing your AT&T PREPAID account, data usage and payments.

6.7K

(6621)

Accepted Solution

Bell phone cant use an ATT SIM

Hi My wife and I were travelling in the US and wanted to use ATT SIMs in our dual SIM phones, which are registered with Bell Canada. Thew phones are unlocked. My wife was able to get an ATT SIM i9n her iPhone. I have a Pixel 5 (with an IMEI number) and the ATT rep said my phone was unable to use

Questions

50

6

0

Accepted Solution

3G TO 4G ACCOUNT CLOSED WITH MONEY BALANCE TAKEN

3G to 4G switch over closed my account and kept my $518. Was told there is no solution to this issue. Hundreds of people have been affected as il have read on this forum. What do you sat At&T??? 

Questions

48

4

0

Blocking spam calls when real source number isn't displayed on caller ID

I'm getting numerous spam calls from the same number every day on my AT&T Prepaid flip-phone. At least, it appears as the same number when I check my usage online. When I view the number with caller ID on my phone, it displays with my own area code and prefix, but the last four digits vary every

Questions

32

6

0

Accepted Solution

Official Solution

Call and text history.

Does at&t prepaid delete phone records such as phone calls and text messages on the data usage history from your account? I am trying to figure out if an call or text message was done on a certain date does that show the correct calls and text messages from that day? If so if I had no more calls

Questions

156

33

0

I'm in London with international roaming addon; can't text

I paid $35 for the international roaming addon on my plan. I can use data, but can't send texts - I've tried sending texts to US, Canadian, UK and German numbers, none of them work. I thought this was included in the international roaming addon? I've already tried restarting my phone, that did no

Questions

22

3

0

Trying to charge more whenever you pay amount due

Does anyone else have issues with they’re account payment due? Every time I pay what it says “balance due” on the page when you log into your account, it tells me I owe more money then that to keep my service going. It charges my card and then they cut the service off to my phone saying I didn’t put

Questions

30

4

0

Accepted Solution

Official Solution

"The account has been disconnected. Please contact Customer Service."

I'm not able to login to my prepaid account, receiving message as above when trying. Balance expiration date May 26th. I'm currently out of the US and can't use my AT&T # from where I'm at. Is there any chance to get some assistance to reach my account?

Questions

1K

3

Accepted Solution

When does service begin?

New to AT&T and AT&T Pre-paid. Using/intending to use Samsung A13 5G unlocked device purchased from Samsung. Paid for Pre-paid via credit card on-line and received SIM card today. Don't have a MyAT&T username and password. When entering the ten digit phone number ported from another carr

Questions

33

2

0

Accepted Solution

Official Solution

Could not use add on

I bought an add on for 1GB data on Aug 8 by calling (800) 901-9878, I saw the purchase history on my account, but I could not use the data. I could not see the add on and my current add on is taken up by a promotion that could not be renewed.

Questions

25

1

0

Phone bill extension

I get paid on the 17th and my phone bill is due on the 12 I’m trying to get an extension till the 17

Questions

19

1

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Accepted Solution

Official Solution

Inquiry regarding prepaid cards

Hi, I just made a stupid mistake and would like to know if there's any solution. I bought numbers of perpaid cards as I thought I could use them to pay for an annual plan. Now I know that the cards can't pay an annual plan, and my account balance appears to be zero for some reason.  On my a

Questions

34

3

0

Cell data on Android keeps cutting out

I cat even watch a video without it buffering I pay for the best plan and I don't have a data limit set or the data saver on and it says I have full service.

Questions

15

1

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