Account Features

Account Features

Learn about all the account features available to you!

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Turn data off and on

I turned data off for my daughter’s phone and now don’t see the option to turn it back on. I only see streamsaver option where there use to be two options (one to toggle data off and on). And when i go to another line to get in another way it lists all three other accounts but doesn’t even show hers

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S22 Ultra large software updates fail download

Large updates such as Android 13 and the latest release approx 890mb start download and after extended period with less than 50% downloaded receive Download Interrupted. No Update Available Check in 24 hours. This repeats over & over. I had to open a support issue to get Android 13 to download.

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Customer review for a store

I’d like to leave a review for my recent experience at my local corporate store.

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59

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Problems adding phone number and email

When clicking the link to add phone number or email, the link will not open to let me add the phone number or email

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MyAT&T iOS app created unknown files “AG0.bin” and unsure what this is

I noticed that there were new “documents” on my phone, saved in my Files iOS app under the MyAT&T folder. All of these unknown files were generated on 12.31.22 and I’m unsure of what these are. Could anyone please clarify what these files are and what they are used for? Thank you! AG0.bin

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Active Armor

Whenever I go to unblock a call from the call log, I keep getting an error message saying, oh no we have hit a snag please try again later. It has been giving g me this message since ActiveArmor took over Call Protect. I have restarted the several times, Unstalled and deactivated the app. Can someon

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Adding esim line to existing family plan

I have an esim-capable iPhone as part of a family plan. I wish to add a second line to that phone for business use to keep business/private separate. The phone is locked to AT&T. Can I add an AT&T esim line, and will it incur additional charges? Can the additional line be part of the family

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4K

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Blocking “Unknown” numbers

Is it possible to use ActiveArmor or account settings to reject any incoming call which does not have an ID? I don’t want to give AT&T my contact list, just block any call which has ID disabled.

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Spam calls

Why am I all of a sudden getting 17-20 spam calls a day?

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Change my phone number

How do I change my phone number on my phone

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$45/mo for life pricing on AT&T Fiber apparently means until AT&T feels like changing it on you

We moved into our home in 2016. Shortly after AT&T expanded their fiber network into our area with an exciting promotion of $45/mo for life if we signed up right then with them. Sounded like an excellent deal so we did. We have been in our home for over 6 years and the price has been increased o

Questions

 • Internet

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locked out of bellsouth.com email

I am locked out of email. THe security questions don't accept my answers (think it's been hacked). No option to reset password with email or phone. No help at ATT. Anyone have suggestions? Thanks

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 • Email

10

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Why send AT&T Serviceman not requested?

I have had AT&T service for many years and loved it. I recently requested to change my TV service and Internet to reduce my monthly bill by removing unnecessary items.  The automated AT&T Customer service system has sent someone to convert me to another type of account with no discuss

Questions

 • Home Phone

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My iPhone 14 stopped getting verification texts

Sometime over the last weekend my iPhone 14 stopped getting verification texts and notifications from my banks. These are things like verifications when trying to log on from an unfamiliar device or messages when I make a charge on my credit card. Some things to note... I have made no changes to

Questions

 • Wireless

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AirTies 4971 identifies as wireless when connected gateway via ethernet

I have just added a second airties 4971. My home is wired for ethernet to most rooms. both are connected via ethernet to the gateway and only one identifies as wired. After resets, the new one does say wired however it reverts back after some time. Any thoughts on why or what the issue is and how to

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 • Internet

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Mobile data stopped working in my area

A few days ago our mobile data stopped working. We are no longer able to use imessage or any apps. We can make calls but thats pretty much it. It's an AT&T problem, possibly with a tower and not our phones...same goes for our neighbors on ATT plans also. I have called att support and they tried

Questions

 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

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 • TV

9.7K

116

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

Questions

 • Wireless

274

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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