Account Features

Account Features

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AT&T Wireless Users Displaying incorrect CNAM for our calls

We are receiving reports that AT&T wireless users are displaying Loretta Lilly instead of Pohlman USA for our CNAM when we call. Please advise how this information can be updated. Thank you, Alicia Hart Pohlman USA

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Lied to

Var, a manager at the store I used in wyoming, assured me with the promotion I would get two free Apple Watches. I asked for sure that I wouldn’t have to pay anything but activation. She said no, just activation. And now I’m being charged full price for both watches. And can’t return them, because i

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I'm supposed to on a program called acp why have you turned of my phone it s critical to my health

Health condition disabled phone critical acp supposed to keep me plugged in

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AT&T App Depot login

iPhone 13 - User has logged into the AT&T App Depot app, but upon entering the app is greeted with the message "the user does not have permission to access any mobile applications". The user deleted the app, rebooted the iPhone and reinstalled the app: same message. The user has other apps

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AT&T App Depot

I am able to login to app depot but once I am logged in, I get an error message that says “The user does not have permission to access any mobile applications”. I've talked with the guy who gave me my login but he is not sure what to do or who to get in tough with about fixing this.

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Why was my plan changed without my permission?

I used to have the Unlimited Elite plan with HBO Max. AT&T changed my plan to the new Unlimited Premium without HBO. The representative said the Elite plan is no longer available, but couldn't say why I was changed. Shouldn't I have been grandfathered in and still keep my HBO Max?

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Active Armor block calls that it shouldn’t

What’s the criteria for a call getting blocked? Does it block everything if it’s not in my contacts lists? My wife tried to call from a different number in her office and it blocked it. if I have to create a contact for every number that might call me then I will be uninstalling the app.

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Is there a fraud form to fill out somewhere?

I'm looking to fill out a form for a phone/line we never authorized.

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Not receiving SMS message with links sent from twilio

Messages sent from twilio that contain a shortened link do not send to AT&T customers. They send to all other carriers and only get filtered by AT&T. What can I do to figure out why this is happening and what needs to change? These messages were previously sending in late 2022 and only stopp

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New Family Plan

HiI want to buy a family plan with AT&T. Can someone answer the following questions with specific numbers. 1. We are 10 friends using AT&T monthly package. If we get into a plan, what's the best deal in $/month. 2. What are the incentives like data? Hotspot ? HBO? Netflix ? Disney+ ? 3.

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Regarding parental control ATT app

I am currently using Google Family Link for my S20 but this doesn't work well with my iPhone 13 Pro. Does the att app compatible with both android and iPhone? Do they provide any trial periods? And what about Blocking inappropriate sites. limit settings and location alerts? Does it provide th

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ATT U-Verse app worthless - never works correct

​​​Several years ago when ATT introduced the U-Verse app I was so happy, believing I would now be able to use my mobile devices around the house and when I was away to view content, control my receivers, etc. However, what I have discovered is that the app rarely works correctly.  The most fla

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Att rep sent Phones to wrong place!

I received my new upgrade devices on February 28th. I took them in store to be activated and trade in our other phones. The att rep said she would take care of it. She transferred everything to our new phones and then asked us to factory reset our old phones. We did and she packaged the phones in th

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Wrong location

So we just had ATT fiber installed a few days ago, and since then myself of my husband can not play on our KY Lottery app (and spare me the crap about lottery/gambling, blah, blah, blah, it's our money so we spend how we like!) Anyway, now it is saying we can not access it from our location. We cont

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outlook to phone text or mmms not working

Please answer a question that has never got an answer. Is there a reason ??              Messages from Outlook to AT&T phone    DOES  NOT WORK!    why  not?       All other accounts work .....GMAIL  YAHOO AOL &

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Trying to sumbit a repair ticket

Am trying to submit a repair ticket for my phone home line but after entering my phone number I get the following error. Address: https://repair.att.com/repair/landing.do Error: Proxy Error The proxy server received an invalid response from an upstream server.The proxy server could not handl

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Downgraded and forced to return BGW-320 for 210

Hi, I had 2.5gbps for over a year and decided to cut some costs and downgrade to 300/300mbps. Some reason after I submitted the change ATT decided to ship me a BGW-210 and told me I needed to swap and ship back the BGW-320 or be billed for it. Seems pretty silly and annoying when all I wanted was

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