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Account Features

Account Features

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Phone icons greyed out

I was in my account suspending a line and before I did that I noticed 2 out of 4 phones were greyed out and 2 were in full color. Why is that?

Questions

23

2

0

Accepted Solution

Official Solution

How do I port my old ATT number.

I had an ATT land line number for 25+ yrs and then now only use a mobile number with another carrier. I would like to "own" or use the old land line number so I can eventually connect it to my mobile number using google voice. I understand the number has to be ported to a mobile number and I will n

Questions

42

7

0

Accepted Solution

Official Solution

Att vcloid

I’m trying to access or see if my account had cloud on it . It’s suspended but keeps saying not eligible what’s does that mean

Questions

49

2

0

How do I remove the Active Armor app?

This terrible app will not go away. I have tried the settings-manage account-remove service, but always get "System error, We hit a bump in the road and couldn't complete your request. Try again soon." I need this gone NOW. It is blocking my PARENTS from calling me. And yes, they are saved as a cont

Questions

97

3

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Incoming

A number shows In my atnt account and says I had a hour long conversation but it's not in my call history I don't know the number and have never spoke to anyone from that number

Questions

27

3

0

Closed

I need to get in touch with someone who actually knows what they are talking about

We ordered our new cell phones 2 days ago. While on the phone with Antonio from Texas he says our new phones are buy 1 get 1 free. I had him on speakerphone so my husband could hear our conversations because we went through this with our other phones 2 years ago. He says yes that’s right they are bu

Questions

113

1

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AT&T customer service (Edited per community guidelines)

Why don’t employees have control… I don’t understand how the real employee in my city at my store can’t terminate my account. After hours and hours of being transferred and transferred… Supervisors hanging up on me! I decided to just go to the store and was told they don’t have the authority to do a

Questions

106

23

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Accepted Solution

Official Solution

Cannot check my Rewards

I cannot check my card balance every time I put in the first four digits the page just reloads and doesn’t show me anything

Questions

26

1

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Active armor sec app

Why would my application count go from having 568 apps to having 900 something apps wo me adding all those apps? I understand it could raise a few apps cause of new system apps or few games I could've downloaded. But to over 100 apps! Please help?

Questions

34

1

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att locked my iPhone Xr and unable to unlock it

my iPhone Xr was purchased in bestbuy store. Then I purchased an ATT prepaid card separately in ATT store. I use it on this phone. Since then the iPhone is locked by ATT. I called 611 three different times, each time the customer service told me they were handling the unlock process. And each time I

Questions

43

4

0

Turn off international calling on a plan

Hi, is there a way to turn off ability to make international calls on a plan?

Questions

30

1

0

WiFi Calling

When I activated my phone I could use WiFi Calling, it let me use it for about a week. It's gray now and won't let me turn it on. How can I fix this?

Questions

78

15

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