Account Features

Account Features

Learn about all the account features available to you!

8.9K

Ask a question

Pinned posts

(0)
No conversations found!
(8701)
AT&T Roadside Assistance program is dangerously fraudulent!

I attempted to use my AT&T Roadside Assistance for the first time since signing up for it when I got a flat tire late Saturday night. I believe I have been paying for this service on my plan for at least the last 10-15 years, since I got my first car. I called for help at 1:20am and waited alone

Questions

21

3

AT&T factory apps - how to remove from unlocked phone

My unlocked LG Stylo 4+ still has the AT&T control apps on it.  Such as: wifi calling, MobileSecurity, AT&T Call Protect, myAT&T, Setup&Transfer and Device Help.  I've switched to new carrier and these apps seem to be blocking full function of my phone on the new carrier.  Particularly wifi calling.

Questions

813

1

0

Does anyone else have add ons without your permission?

I've been with ATT for over 20 years. It seams every year I find new "add ons" to my bill. Last month someone(not me or from my family) added the $9.99 2tb cloud to one of our lines. I caught it after 5months, called was refunded 3months. Now I see the " Next" feature was added to 2lines I just upgr

Questions

18

2

0

Unable to make outgoing calls

I purchased a refurbished locked AT&T Google pixel 6 a month ago. I have been unable to make any outgoing calls to any numbers that are in my contacts or dialed. I have no issues: sending text messages, receiving text messages, receiving calls, accessing the internet.   When I atte

Questions

321

8

0

Accepted Solution

Official Solution

Incoming Text Messages on International Plan

We are going to Italy and signed up for the international plan for emergencies. I know if I accept a call while in Italy I will be charged $10 that day.  My question is around incoming text messages.  Will I be charged if a text message is sent to me and I don't open it?  I am concer

Questions

18

2

0

AT&T ActiveArmor Mobile Security Advanced Blocking Google

I was trying to access my gmail account via the web and ActiveArmor started blocking everything Google on my phone. It blocked my email and calendars. Is there something going on? It said that Google was up and working ok. 

Questions

11

1

0

Accepted Solution

Official Solution

Block a number from calling or texting any phones on business account

I have a business account, and I’m the owner. I was wanting to know if there is a way I can block calls and text being made from a certain number to one of my phones without needing the device or if it’s possible to block calls and text from a certain number on my entire plan I want this 1 numbe

Questions

16

1

0

Accepted Solution

Official Solution

Active Armour on iPhone just hangs on first screen

Active Armour just hangs on first screen that has setup information. How can I get this app to work? I have the latest version of Active Armour and the latest version of IOS.

Questions

69

2

Accepted Solution

Official Solution

Calls not going to voicemail

People have told me their calls don’t go to my voicemail. I have checked and they are not on the blocked numbers list.

Questions

20

2

0

Accepted Solution

Official Solution

Visual voicemail not working

Hi I have a question about the visual voicemail app not working on my s21. The last time it worked was around the 14th of this month and since then I have to actually call to hear the actual messages plus the last few messages that I have been left don't even show on the app. Can someone offer assis

Questions

11.8K

28

0

Be the first to reply

(196)
Upgrading reserved new line

What does it mean when my paper says reserved line when I upgraded does it mean the phone is coming

Questions

1

0

0

TV connection to internet

Service placed on voluntary suspension. When ready to reactivate AT&T cannot reactivate. Recommended calling TV company to connect WIFI. WIFI has been activated. Have not had this problem with other providers.

Questions

1

0

0

Att wireless services not working

For the past 5 hours I have not been able to make any calls out. It automatically goes to “call failed” or SOS. My next door neighbor asked if we are having the same issues. What is going on? When I check the outage page nothing comes up.

Questions

1

0

0

Help unlocking iPhone 7 "We can't unlock this device for you because AT&T did not sell or activate it

My non-tech-savvy neighbor gave us their old iPhone 7, but when I put our (non-AT&T) SIM in it, it said "SIM Not Supported" and "This device might be restricted to the original carrier and/or have certain capabilities limited" When I try to unlock the device online with the IMEI, it gives the

Questions

3

0

0

E-mail authentication

I have tried to set up my profile for my E-mail account,and have entered the mobile phone number many times,but I never receive the verification code on my mobile phone. Where do I find that verification code on my phone?

Questions

2

0

0

AT&T Business Account

⚠️⚠️⚠️⚠️⚠️ They canceled our business account and now we're stuck with 3 Samsung Galaxy S23 Ultra's that are basically garbage now since they're locked to AT&T. Either way AT&T has now turned into garbage don't use them. ⚠️⚠️⚠️⚠️⚠️ We traded in devices worth about $3,460 dollars and they hav

Questions

4

0

0

Trending Accepted Solutions

(326)

Accepted Solution

Official Solution

Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

Questions

557

4

0

Accepted Solution

Official Solution

High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

Questions

403

6

0

Accepted Solution

Official Solution

U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

Questions

312

2

0

Accepted Solution

Official Solution

Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

Questions

299

2

0

Accepted Solution

Official Solution

I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

Questions

269

1