Account Features

Account Features

Learn about all the account features available to you!

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How do I block a number from my child's phone with the secure family app?

How do I block a number from my child's phone using the secure family app?

Questions

5.2K

4

0

Accepted Solution

Official Solution

I added the International Day Pass. Does this mean I should turn Data Roaming On?

I am about to head to Europe for a brief bit and added the International Day Pass. I figured, Im there for 6 days, and want to use the Internet when Im out and about. What was not explained was what settings need to be on for me to access cellular data out in Europe. Normally I have unlimited Data,

Questions

39.6K

10

0

Closed

Who is Ring Planet & are they a part of ATT?

They called me & said I'd still be with ATT. I'm concerned if this is a racket or not..

Questions

4.2K

8

0

Accepted Solution

Family Member Access JUST to HBO Max

Sorry ... know this question has been asked a thousand times, but no amount of community search or googling has led to a clear and non-wiggly answer. I have several teenage family members. I want to give them access to HBO, but not to the main account where they could see billing or activity history

Questions

48

5

0

Accepted Solution

Official Solution

How can i get passport with my phone?

What is the process for getting the international passport plan with my phone line?Is it a good idea to upgrade to a different postpaid plan?

Questions

46

2

0

Robo call blocking

I read where AT&T offered a free robo call blocking service. ImI not finding where to access this service. Any clues?

Questions

288

2

0

Active Armor stopped flag Spam Risk calls

Why did the Armor app stop flagging calls? As the screenshot below shows, the caller continues harassing me. (only 20% of all calls from the number shown) Before September 15, it was marked as "Spam Risk" and suddenly they became "Mobile". How can it happen? Please stop unflagging bad actors. Yes

Questions

14

1

0

Scammers

They promised package without activation fees and discounted price for 4 lines and the bill is not as agreed, you keep calling and they will tell you no track of who made the offer or what discount did he apply, totally scamming business with them.

Questions

17

2

0

Fully unlocked devices brought to ATT - ATT Wont unlock

I had 3 fully unlocked devices I brought to ATT. My son transferred his service 2 years ago with no problem. Now my daughter is trying to transfer service. ATT has locked her phone and will not unlock it. I tried to unlock through the ATT unlock your device. It didn't work all the information was co

Questions

120

21

0

Teacher's Discount

Have spent months, days, hours, on the phone, in the chat, at the stores trying to get my Teacher's discount. I have brought my Teaching license, letters from the school district I teach at, pay stubs, w2 forms, badge. I just keep getting told that there is something wrong with how my family account

Questions

19

1

0

Accepted Solution

Official Solution

How do I check to see if my calls are being Forwarded

How do I check to see if my calls are being forwarded to another number, what that number is and if they are how do I put an end to it?

Questions

36

1

0

Teacher's discount

I am a Teacher in Oklahoma. I have been trying to get my discount since June. I have spent literally hours and days on the phone, in the chat room, at the store. I have brought in to the stores my teacher's license, my pay stubs, my w2s, letters from my school district, my badge and still no discoun

Questions

11

0

0

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