Account Features

How can I open a support ticket, need to submit proof about an issue?

We just added Unlimited Premium w-50GB mobile hotspot on ONE line because we’re in a rural area deemed “unserviceable” for home Internet. Want to use this new mobile hotspot to power an iPad and doorcam. But I guess it’s not usable for the whole family unless my phone is in the vicinity? And mobile

My husband is in India and he took the international day pass for his device. He is able to make calls and send sms through the cellular service. However whatsapp is not working. Any help in this matter as to how to fix it is appreciated.

My ATT.net webmail account shows 229 draft emails but within the folder it states I don't have any draft emails.

When I press the on demand button on one remote I get error code 0. Two other TVs work fine. I have tried restarting the box with the front button and unplugging the power cord with no success. Have had the problem for 4 days with no fix. Any other things I should try?

I can not get a single agent or response to help me know how long the outage will last in Madison Alabama 3/22/2023 9:08 It has been 4 days. No weather and local issues on why. I can understand and handle things happening but for ATT not to inform your customers about not being able to provide a ver

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.