Account Features

Account Features

Learn about all the account features available to you!

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After 60 days of activation voicemail is removed if not set up

How do you add voicemail to your account if you waited past 60 days after activation to set your voicemail up?

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Active armor

I have been unable to get active vomit to work and I realized why it requires Android 11 now that my phone is not supported anymore and they discontinued any updates to my software I'm only have Android 10 and can go no higher. My only security was to be active armor and I can't even use that. Can I

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Why am I being double charged through two separate banks?

I'm enrolled in autopay and changed banks about 3 months after getting my plan. For the first three months the bill in my old bank was labelled as an autopay, Recently I've noticed that not only is the autopay going through successfully with my new bank, but I'm being billed through my old bank as w

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Can't download cash app Samsung 8+

I would like to transfer money to my son. I don't know how to clear cashe and download cash app

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Active Armor

This app requires way too many steps to report/block a number. You can't delete from the recents list (which I could do with call protect).  You have to go into the active armor app and select the number, then select report or block.  If you select report, you still have to tell it to blo

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Active Armor not authenticating

Hi, I have been trying to set up my Active Armor app but every time it tries to connect the app says it cannot authenticate my account. I have tried uninstalling and reinstalling the app and checked my Mobile account to see if there are any issues but I’m not having any luck. Please help.

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Movie tickets

Is the Two for Tuesdays movie ticket program still operational?

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How can I request my company number be removed from "Spam" list?

I'm a manager for a legitimate, contracted client service and our calls to clients often come up as "spam likely" or "Cambodia" which greatly hinders our work. How can I get our number cleared from the spam likely list?

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Unblock someone accidentally blocked

Apparently I accidentally blocked someone I definitely need to be able to contact me. How do I unblock a specific number?

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Changed phone number by mistake

Could i go back to my original phone number again

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How can I open a support ticket, need to submit proof about an issue.

How can I open a support ticket, need to submit proof about an issue?

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Should I get a DEVICE for my mobile hotspot?

We just added Unlimited Premium w-50GB mobile hotspot on ONE line because we’re in a rural area deemed “unserviceable” for home Internet. Want to use this new mobile hotspot to power an iPad and doorcam. But I guess it’s not usable for the whole family unless my phone is in the vicinity? And mobile

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Whatsapp usage using international day pass.

My husband is in India and he took the international day pass for his device. He is able to make calls and send sms through the cellular service. However whatsapp is not working. Any help in this matter as to how to fix it is appreciated.

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Draft Folder Empty

My ATT.net webmail account shows 229 draft emails but within the folder it states I don't have any draft emails.

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On Demand Error Code 0 - Failed to load resource

When I press the on demand button on one remote I get error code 0. Two other TVs work fine. I have tried restarting the box with the front button and unplugging the power cord with no success. Have had the problem for 4 days with no fix. Any other things I should try?

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Internet U-verse outage

I can not get a single agent or response to help me know how long the outage will last in Madison Alabama 3/22/2023 9:08 It has been 4 days. No weather and local issues on why. I can understand and handle things happening but for ATT not to inform your customers about not being able to provide a ver

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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357

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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scam?

I keep getting an e mail saying as of March 16th my e mail will be locked out unless I update. Is this a scam? Also I tried multiple times to up date but the message always reads "there is a problem" and I can't go any further.

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