Account Features

Account Features

Learn about all the account features available to you!

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Expired rewards card renewal?

I had 2 reward cards that I was offered for switching over to AT&T and I had several months of issues with my service and account accessibility and when I finally get those things worked out and receive my rewards, THEY ARE EXPIRED! Not to mention that it was right before all this COVID-19 quarantin

Questions

5.6K

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Old business name from 11 years ago showing up as my caller ID

I have noticed recently that when I call people, on some phones, my old business name comes up.

Questions

418

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Is there a way to determine the phone number or location of a call marked "Private" by the caller

I received several calls marked "Private" by the caller. Is there a way to check the phone number or location of the call?

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29

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Pay as you go.

For the last few years I’ve switched my account from a pay-as-you-go plan to pay monthly plan when I visit the US all I had to do was top up £100 a year. I can’t do that now, why is that?

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Teacher discount. How many lines minimum?

Does anyone know if you can get the teacher discount if there are only three members in a family? When I read the description on the AT&T website it just quotes four lines. We only need three lines. Thanks!

Questions

39

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Acp program

If I am new to the acp program I am currently with straight talk I would like to become a customer of at&t could you please tell me if I come to y'all for service for cell phone would I be able to get a free new phone or could I make payments on one

Questions

31

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Active Armor not recognizing that my device is on the AT&T network

I’ve receiving two errors on the Active Armor home page. One if that Calls are not active and the other is Network VPN threat detected. Both seem to be related to the same issue; that Active Armor is not recognizing that my IPhone is on the AT&T network. IOS and Active Armor app are up to da

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197

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So how do you make Active Armor actually block calls?

On my iPhone, I have Set for Nuisance calls enabled and all the various types under it set to voicemail. Yet, when I get spam calls 6+ times a day, I get a notification of "Spam Risk call received" from active armor and my phone still rings! Yet the app claims it was blocked in the activity log. Wh

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193

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Which phones are eligible for hotspot plans?

Hi, I have a general question for my next phone purchase. I tend to get premium plans with hotspot capability.  Assuiming I continue to do so, do I need to buy a phone offered through ATT as hotspot eligible to be able to hotspot (choice one and most expensive) something to it, can I buy an

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18

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Will Active armor advance mobile security show location on my app's call logs?

when an unknown call came in, it look up the location where the call is coming from but when i check my call logs, it does not show the location , why is that ?

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(Edited per community guidelines) (Edited per community guidelines) wow fix this please

I know how to beat the edit.cant blocked me lol (Edited per community guidelines) (Edited per community guidelines) Fu cK .BiT Ch .not cool .

Questions

 • Clubhouse

7

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Password Insanity

I was just told by a chat agent there is nothing they can do to reset my password for the email I’ve had for 10 or 13 years (I lost count). This is absolute insanity.  I just switched over to AT&T. Originally when I set up my phone plan and switch off of my parents’ plan, I provided the

Questions

 • Email

7

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IPv6

Is it worth enabling IPv6 on your router?

Questions

 • Internet

5

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Request for Carrier Reveal/Visibility on Ipad

Hi, I need the ability to select a different carrier on the ESIM for my iPad Air 4th gen as it's currently requiring me to sign into AT&T when I go to change it. The device is paid off and is not currently tied to any AT&T number. Please let me know what information you need. Thank

Questions

 • Wireless

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Paid phones being billed

In June bought phones when bill came I paid the 2 phones but for the last 6 months I’m still being billed. Contacted 5 times got a credit but still being billed.  ATT

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 • Wireless

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Move from prepaid to postpaid line on husband’s FirstNet Family acct

Hello, I have a prepaid ATT account. My current phone is done, time to get a new one but I need to keep the #. Ideally would like to switch to a postpaid line on my husbands FirstNet Family acct, and buy a iPhone 12 or 13 mini with installments. How can I accomplish this? The att rep in my loc

Questions

 • Wireless

7

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

7.4K

98

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How can I get to a live agent?

My son has passed away and I am trying to cancel his service. I spent an hour and a half on hold yesterday and another 20 minutes this morning before I had to answer another call. Is there a number for this?

Questions

 • Internet

1.3K

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Landline no dialtone

We do not have a dialtone at this time. Just started this problem again today.  We had the same problem 2 weeks ago & service man came out & fixed whatever was wrong.

Questions

 • Home Phone

1.2K

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How to cancel my Internet

I tried to submit online cancel request but I couldn't submit because of this message " We didn't find services available for your request". Can you let me know how to issue by online cancel way?

Questions

 • Internet

747

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

629

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