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Account Features

Account Features

Learn about all the account features available to you!

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Error Message On Active Armor Mobile Security: Email Not Valid

I try to put in my email on Active Armor to get set up and it says my email isn't valid. I don't understand why? It's my primary email address. What do I do to fix this?

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Static Public IP address assignment

My organization has a corporate account with AT&T but the option to assign a public static IP address to a cell modem does not appear to be available anymore. The management team as reached out to the local AT&T representatives but nothing to date has come from it. How do we correct this and

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"glitches" with the new ATT Armour App

Is anyone else having pop up error messages "ops? We hit a snag. Try again". The old ATT Plus app for Android phones worked great. But now you can no longer access a bug-free product for this lousy new app that is riddled with bugs. After complaining, they did an upgrade that still doesn't fix all t

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Can't find extra security settings as specified by the support page

I do not see "manage extra security" option as specified here: https://www.att.com/support/smallbusiness/article/my-account/KM1051397 am I missing something or did this feature move? Thanks

Questions

12.7K

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Official Solution

Active Armor Monitoring

Does the Active Armor app need to be opened in order to be protecting my phone? Or, is it running no matter if I open the app or not?

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66

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How do I remove the Active Armor app?

This terrible app will not go away. I have tried the settings-manage account-remove service, but always get "System error, We hit a bump in the road and couldn't complete your request. Try again soon." I need this gone NOW. It is blocking my PARENTS from calling me. And yes, they are saved as a cont

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700

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Call forwarding feature

Can I have call forwarding feature added on my account?

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55

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What happened to my HBO Max?

Really upset as I was convinced to switch my Unlimited Elite Plan to one of the more recent plans. I was told that the change would be seamless without issue. "I will not even notice a difference" Well...I did notice a difference. I no longer have HBO Max. I'm really thinking about switching to T mo

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66

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Set up hotspot

I have a plan that shows 3GB for hotspot but my phone won’t let me set it up

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129

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I was about to drop at&t, nothing seemed to work like its suppossed to....

i decide to try this forum, thinking that it would be dead end. Well a community specialist got right back to me about my complaints, even though it was like 7:30, which is when they close. So we couldnt fix everyone of my problems that day , she told me she would call me on her next work day, and

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Credit check

I need two lines

Questions

 • Wireless

3

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Can't pay my bill without getting a cellular network not available

Trying to get my phone back on

Questions

 • Wireless

6

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payment processed but still no data

I'm supposed to pay my monthly plan on Feb 15 but since my data used up so I paid it yesterday. But I still cannot use data.

Questions

 • Internet

6

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Closing my account

Hi can you assist me I’m trying to close my AT&T SIM card cause I went back to South Africa and I’m not planning to use the SIM card anytime soon

Questions

 • Wireless

6

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Want to disable mobile data completely on my phone. How? Thanks.

I'd turned off mobile data in phone setting and mobile data miraculously switched back on when I checked. I stopped using smart phones afterwards. Of course I disabled background data and mobile data usage on all apps with mobile data switched off. Thinking of using smart phone again but only wanted

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 • Wireless

5

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Phone number switch.

I bought the apple 14 under my phone number for my wife. Her phone contact wasn't up till January. I just ordered the s23 under her number. We want to switch are numbers to match our phones.  Is that possible? 

Questions

 • Wireless

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I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

Questions

 • Internet

179

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Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

Questions

 • Wireless

148

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

137

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Unlock Device

Not a att customer but my phone is locked to there network

Questions

 • Wireless

120

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can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

Questions

 • Email

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