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Account Features

Account Features

Learn about all the account features available to you!

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Why did my access to HBO Max stop out of nowhere?

I've always had unlimited service with access to HBO Max free until a couple months ago. It just suddenly stopped?

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Call logs up to last 36 months on online account

How can I access call details for last 24 months from my acccount? There is no option in usage and history.

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How do I stop Active Armor from marking trusted contacts (mom and niece) as severe threat?

When I receive a call from my mom or niece (and several other trusted contacts), Active Armor alerts me that I am receiving a call from a severe threat. How do I stop that from happening?

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545

16

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Temporarily shut off active armour on phone

How do I temporarily shut off active armour so I can receive all phone calls? Mike

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Escalate customer complaint

Hi, I’ve been an AT&T customer for close to 20 years. Up until August I was on a grandfathered cell plan that included HBO. I am also on a grandfathered Direct TV streaming plan, as I signed up on the first day those services were offered. In August I chatted with an AT&T rep about hotspots.

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27

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How can I TEMPORARILY disable my ActiveArmour?

I am unable to receive a call back from any number that is not in my contacts. It gets blocked every time.

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Missed calls

If I give my number to ANYONE I cannot receive a call from them no matter if it's in my contacts or not. I have motorola stylus 5g 2022. Android 12

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Making local calls in a foreign country

What is the best way to make local calls in a foreign country with my AT&T mobile phone plan? I have International Day Pass on my plan, so my understanding is for $10/day I can use my phone plan just as if I were home in the US for calling US numbers, texting and data usage.  What about if

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88

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Setting up voicemail

When I try to set up voicemail, it asks for the voice mailbox number (that doesn’t exist because I have not set it up yet).

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Roadside Assistance Customer Service -- THE WORST!!!!

DO NOT under any circumstance waste your money getting the ATT Roadside Assistance Plan. Their Customer service is THE WORST that I have ever experienced!! I called and waited 40 MINUTES, just to talk with someone. It then took another 15 minutes of being put on and off hold for them to tell me tha

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Can't pay my bill without getting a cellular network not available

Trying to get my phone back on

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 • Wireless

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payment processed but still no data

I'm supposed to pay my monthly plan on Feb 15 but since my data used up so I paid it yesterday. But I still cannot use data.

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 • Internet

5

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Closing my account

Hi can you assist me I’m trying to close my AT&T SIM card cause I went back to South Africa and I’m not planning to use the SIM card anytime soon

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 • Wireless

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I
Want to disable mobile data completely on my phone. How? Thanks.

I'd turned off mobile data in phone setting and mobile data miraculously switched back on when I checked. I stopped using smart phones afterwards. Of course I disabled background data and mobile data usage on all apps with mobile data switched off. Thinking of using smart phone again but only wanted

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 • Wireless

5

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Phone number switch.

I bought the apple 14 under my phone number for my wife. Her phone contact wasn't up till January. I just ordered the s23 under her number. We want to switch are numbers to match our phones.  Is that possible? 

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 • Wireless

10

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S23 ultra color green

I heard an online rumor the color green may not be available at launch. Is that true. I leave for travel outside the country March 1st. So I'm hoping to get my s23 ultra before then or I'll have to cancel 😞. I really hope it arrives soon after launch. 

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 • Wireless

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I what to buy a gateway

I want to buy a gateway to replace my 2Wire 198. Is that possible, and will AT&T configure it to my current internet service?

Questions

 • Internet

177

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Cancel a Line on my account

I have paid off all phones on my account and would like to cancel one phone permanently. Can you explain how to do this?

Questions

 • Wireless

147

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The S23 is here for 2023! - Check out the latest Galaxy Smartphone from Samsung!

Spice up your chakra with The Samsung S23 Ultra Let's get to it. New phones mean new hardware and software to boot. One of those features is Advance Night Photography for epic night shots! Not just that, the main camera is something to talk about with its 200 MP (Wide) lens, leaps from its predeces

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 • Wireless

137

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Unlock Device

Not a att customer but my phone is locked to there network

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 • Wireless

120

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can't ACCESS my old SBCGlobal.net Email that i haven't used over 10 years

I tried to login on here but it says it's can't find it but my old Facebook account shows that it has been linked to an sbcglobal.net email. im having trouble finding it here or any information. since my dad was the one who made the account for me when I was very young. it's been about over 15 years

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 • Email

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