Account Features

Account Features

Learn about all the account features available to you!

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Error Message On Active Armor Mobile Security: Email Not Valid

I try to put in my email on Active Armor to get set up and it says my email isn't valid. I don't understand why? It's my primary email address. What do I do to fix this?

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Static Public IP address assignment

My organization has a corporate account with AT&T but the option to assign a public static IP address to a cell modem does not appear to be available anymore. The management team as reached out to the local AT&T representatives but nothing to date has come from it. How do we correct this and

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"glitches" with the new ATT Armour App

Is anyone else having pop up error messages "ops? We hit a snag. Try again". The old ATT Plus app for Android phones worked great. But now you can no longer access a bug-free product for this lousy new app that is riddled with bugs. After complaining, they did an upgrade that still doesn't fix all t

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Can't find extra security settings as specified by the support page

I do not see "manage extra security" option as specified here: https://www.att.com/support/smallbusiness/article/my-account/KM1051397 am I missing something or did this feature move? Thanks

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12.5K

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Active Armor Monitoring

Does the Active Armor app need to be opened in order to be protecting my phone? Or, is it running no matter if I open the app or not?

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How do I remove the Active Armor app?

This terrible app will not go away. I have tried the settings-manage account-remove service, but always get "System error, We hit a bump in the road and couldn't complete your request. Try again soon." I need this gone NOW. It is blocking my PARENTS from calling me. And yes, they are saved as a cont

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668

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Call forwarding feature

Can I have call forwarding feature added on my account?

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52

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What happened to my HBO Max?

Really upset as I was convinced to switch my Unlimited Elite Plan to one of the more recent plans. I was told that the change would be seamless without issue. "I will not even notice a difference" Well...I did notice a difference. I no longer have HBO Max. I'm really thinking about switching to T mo

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64

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Set up hotspot

I have a plan that shows 3GB for hotspot but my phone won’t let me set it up

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I was about to drop at&t, nothing seemed to work like its suppossed to....

i decide to try this forum, thinking that it would be dead end. Well a community specialist got right back to me about my complaints, even though it was like 7:30, which is when they close. So we couldnt fix everyone of my problems that day , she told me she would call me on her next work day, and

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Transfer from family plans

Husband & I our both on our separate families plans, we want to get off our families and create our own together, was told in store to call the 611 and be released from our plans and then the 611 will call us to set up but I’m not understanding how it’s going to put me and my husband on the same

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 • Wireless

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my Att/currently email account page no longer exist

Because at one time I was going to use Att Direct TV until I found out it involves a dial up connection to the old wall connection. It would incur having a phone line across my door way. That's exactly what senior advisers rule against. That's all I needed as a senior. So after I found this out from

Questions

 • Email

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Lock sim

Hi good evening i have some request🙏 can i request for device unlock my device is lock and i tried to unlock it but it’s not working it says have payment balance issue but i buy my phone second hand and i don’t know what im gonna do to this iphone i have to use this for my class please help😩

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 • Wireless

5

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My phone is CL2940 or Model# 84207

My phone is CL2940 or Model# 84207 The light on the screen used to stay on 24/7 now it is only on when I am using it. Is there something I can do to have it back on 24/7?

Questions

 • Home Phone

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My phone is CL2940 or Model# 84207

The light on the screen used to stay on 24/7 now it is only on when I am using it. Is there something I can do to have it back on 24/7?

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 • Home Phone

5

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Emails are blocked from people who try to email me

Several people have tried to email me and receive messages saying it's "blocked". Please assist. Thanks you!

Questions

 • Email

5

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

7.4K

98

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

Questions

 • Internet

631

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

253

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

Questions

 • Internet

177

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eSIM and using an international SIM in a locked phone

Hello, First time posting to a forum, so thanks in advance for any info.   I have a iPhone 12 pro that has 8 more installments (AT&T) until fully paid and able to be unlocked.  It has a physical SIM card.  My question is if I convert my physical SIM to an eSIM, would I be

Questions

 • Wireless

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