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Account Features

Account Features

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att not showing call log

One of my cel phones is in another state and call logs are really delayed. Last log was 9/24. There are some recent ones when it was used in CT (where the line is 203). But its mostly used in PA and the log is very delayed.

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Official Solution

Do I have to upgrade my plan if I buy a 5G capable phone?

My current plan does not include 5G. At this point, I do not need 5G capability but I would like to buy a 5G phone.  Will I be forced to upgrade my plan, or can I use the new phone on my existing plan using 4G LTE?  Upgrading will cost an extra $15/phone/month.

Questions

1.2K

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How can i get passport with my phone?

Hi, What is the process for getting the international passport plan with my phone line? Is it a good idea to upgrade to a different postpaid plan?

Questions

28

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ATT Visual Voicemail not working & Complaint against chat supervisor Jaiwal

Can anyone at ATT help me? So frustrated.  I just switched from Verizon and I cannot get my visual voice mail to work.  ATT has reprovisioned my voicemail 3 times, I've reset the password 8 times, and restarted my phone 10 times.  Uninstalled the app, reinstalled, cleared cache... No

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28

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Wireless Caller displayed instead of phone number

I just upgraded to the unlimited plan. The genius of att now shows “wireless caller” for every non contact incoming call instead of the phone number calling as it always did in the past. How do I turned this ridiculous feature off? I just want to see the phone number of incoming calls. It’s fairly o

Questions

14.8K

27

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Does Active Armor interact with Xfinity Stream app

I have troubles loading station (if at all) while active armor's safe browsing feature is turned on. When turned off station load normally. This happens on while on mobile data and on wireless. Is there a way to add exceptions?

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29

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Official Solution

International Travel Pass

Hello,      I will be going overseas for a few weeks and got the basics on what is charged for usage, but I have two questions that just want to know the setting my iPhone needs to be in.  If I’m using my phone on Air plane mode with Wi-Fi, will that trigger the $10 day pass?&

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37

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Visual Voicemail Not Working Samsung Note 20 Ultra

I recently switched from another carrier to AT&T. I brought over my Samsung Note 20 Ultra and phone number from that carrier.   At the AT&T store, the manager downloaded the AT&T Voicemail Viewer app for me.  However whenever I try to sign in to the app, I get an error me

Questions

2.6K

7

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Visual voicemail stopped working

Visual voicemail stopped working. I also had to reset my account password along with my voicemail password after the latest Android update. I completed both of those, but when I try to load visual voicemail it immediately shuts off.

Questions

240

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Unable to unlock phone that's been paid off for months

I read all the other questions that are the same but none have answers. I have an iPhone x that i want to move to a different carrier to trade in.  When i try to unlock it tells me there is a balance.  This phone was paid off years ago.  It was on a corporate account and i searched f

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Forgot PIN

Forgot screen keypad PIN

Questions

 • Wireless

6

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Sim card

I currently have the acp program with a different carrier that uses AT&T towers but it doesn’t work right and I can’t access my account online. My phone is unlocked and can be used with any carrier I just need a SIM card to transfer my number over to for AT&T without having to pay for a plan

Questions

 • Wireless

7

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Verify Identity

I received the following message:Unfortunately, because we were unable to verify your identity with the information you provided, your order was canceled and your credit card has not been charged.We'll be happy to help you with your purchase. Please just visit one of ourAT&T stores and present y

Questions

 • Wireless

10

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Carrier Visibility on ipad

Hello, I’ve called AT&T 3 times today to request the carrier visibility on for my iPad. No one knew what I was talking about and twice I was disconnected and no one called back.  Please help!!!!!

Questions

 • Wireless

8

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Downloaded App

I downloaded an app a couple of years ago, at least, that kept your phone from ringing if the phone number was not in your contacts. But, it does show up as a missed call. This app was a feature that ATT provided. Now, I would need to remove the app but I have no idea how to find it much less remove

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fiber

when is fiber going to be available at my address. I have seen them working and laying the line but it still shows unavailable in my neighbor hood

Questions

 • Internet

7

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Trending Accepted Solutions

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

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 • Email

1.7K

25

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Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.2K

8

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Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

491

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Accepted Solution

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Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

355

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Official Solution

att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

Questions

 • Email

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