Account Features

Account Features

Learn about all the account features available to you!

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How do I remove Protection

The line that I am getting billed for Protection doesn’t show when I login that Protection is a feature to remove. I tried calling in and continue to get sent back to the same instruction page that DO NOT APPLY. How to I remove this on 2 of our phones?

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Extend rings before calls going to voicemail ce

How can I get my iPhone to ring longer than 20 seconds before the call transfers to voicemail?

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Content blocking on my safari website

Can’t open safari website

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Replace damaged phone under warranty

This is a business account phone that is under warranty... It's a nightmare to get help on how to get a replacement ordered. Does anyone know if you can just take the phone into an AT&T store and have it replaced? help

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At&T agent removed the Upnext feature on the wrong phone line

Why do I have to pay for the mistake of the agent that removed the feature Upnext form the wrong phoneline. I was told that once removed it can't be added which doesn't make sense as it was there mistake not mine. It is very frusting that they do this to there customers.  I'm very disappoin

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Incorrect caller ID on calls to India

I have international calling activated in my account. Since last few weeks, whenever I call India (used +91 prefix) the person I call gets incorrect caller ID (starting with +91) instead of my US number. Also the call voice quality is terrible. I have to disconnect and call back again few times befo

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Can't unlink my active AT&T wireless account from a Directv account that is 5 years old.

I have had AT&T wireless for years, longer than I can accurately remember, and I also used to have Directv but that account has been closed for at least 5 years. The problem I'm having is that when I try to log into my AT&T wireless account I am continually redirected to this old defunct Di

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Hacked Phone – What You Can Do To Protect Your Device by AT&T

Check Out The Tips, Download The App! In today’s day an age, you must keep not only your identity safe, but your devices as well! With AT&T Mobile Security, you can protect your phone from unsafe apps!   AT&T Mobile Security – Download for Android Download for Apple In

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Mobile share value 30gb - calls to/from Mexico?

Hello, we have the Mobile Share Value 30gb plan and have had it for a long time. Does this plan include unlimited calls between US and Mexico? Having trouble finding this information on our online account.

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311 service

The ATT website says 311 service is available for my city Austin Texas. Apparently there have been issues in the past, but this page has a recent date. Doesn't work for me. Called customer service and they told me, after being completely clueless for some time, that costs an extra $2 a month on pre

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AT&T Roaming Hot Spots

I could swear that I saw somewhere that if you were an AT&T U-verse Internet subscriber that you might have some kind of ability to hook up to AT&T Wi-Fi "hotspots" located at various places scattered around the city (Fort Worth, Texas to be exact). Is there a list of where these hotspots ca

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wifi calling security issue samsung

SECURITY issue with samsung phones it is recommended to turn OFF wifi calling. scrippsnews reports how-to-turn-off-wi-fi-calling-on-android-to-combat-hackers  NOW, question - how do we get informed when this security flaw is patched by samsung, since it strongly affects many samsung model

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Change account manager

How do I make myself the account manager if someone else signed in first?

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what happened to my alert on laptop re phone alerts

I had an alert on my laptop that told me "all is well" regarding my wireless phone. The pop up appeared every time I closed computer.  I could also see if it had spam usually indicating the number(s).  This way I did not have to worry about using my minutes on my 35 cent a minute plan to

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Digital world has become our life much easier

Life has become much easier with the help of the Digital world. We can access almost anything at home.

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removed apps and users

very concerned.

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Unlock

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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Swapping eSIMs?

I recently upgraded my phone to the standard iPhone 14 but have since then decided that I want the 14 Pro model. Another family member with a device on the same account is eligible for an upgrade as well, and wants to get the standard 14. If this family member upgraded to the Pro, is it possible

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Downgraded and forced to return BGW-320 for 210

Hi, I had 2.5gbps for over a year and decided to cut some costs and downgrade to 300/300mbps. Some reason after I submitted the change ATT decided to ship me a BGW-210 and told me I needed to swap and ship back the BGW-320 or be billed for it. Seems pretty silly and annoying when all I wanted was

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