Account Features

Account Features

Learn about all the account features available to you!

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Sales Rep Lied

Hi, We were contacted by a sales rep out of the Miami Corporate Office in early January 2023. She offered us a bundle deal for phone, internet and Directv. We’ve had Directv, but the phone was with Verizon and internet with Cox. I told her the Verizon phone was still under contact and she said that

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SVC_EMSI_05 Error Message

When I try connecting my AT&T cellular plan to my Apple Watch Series 8, it gives me the message “It looks like there’s a problem with how your user ID is associated with your wireless phone number”. How can I proceed to have it added, given that message?

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HBOMax expired and plan changed

I had ATT Unlimited Elite which came with free HBOMax. However, it no longer works and when I log into HBOMax it says my subscription through ATT has expired. I know that ATT no longer offers their Unlimited Elite plan or any sort of free HBOMax with new wireless plans; however, I was told that I sh

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HBOMAX

Is anyone else having issue with HBOMAX having been cancelled from the AT&T elite unlimited wireless plan? It is still listed as a feature on that plan, and I don't recall ever having seen notification of a change in my plan, but customer service chatted me tonight (after about an hour and a hal

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How do I change outgoing caller id on ATT Premier account?

How do I change outgoing caller id on ATT Premier account? Thanks   Mark ***   [Edited for privacy-This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

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Former Employee Discounts

I am a former employee with a former employee FAN number attached to my account that use to provide me with the following. 1. No activation fees 2.No upgrade fees 3. 30% off on my monthly service plans 4. 40% Accessory discounts I recently added lines to my account and upgraded one and the fees

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Active armor app authentication error

Can some one help me please fix the active armor account authentication error every time I open the app and click continue it says hmm we couldn’t authenticate your account

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voice mail

but when someone calls it sometimes it says its full other times it doesnt and they can leave a voice mail. why .

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Voicemail is locked

My voicemail is locked and I can't get in. I forgot my password.

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Block text messages from email address (spammers latest technique)

This should take care of this annoying issue. I just spent 35 minutes on the phone with a WONDERFUL AT&T Customer Care Rep named Gina. She & her supervisor researched and located "Article *446389". It gave her instructions how to block all emails being sent as text messages on my Samsung Gal

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Tax form W-2

How do i get my W-2 form

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Paying over $60 For 15mb, when it's supposed to be "High Speed Internet"

​​​My family has been using AT&T for years, and I finally realized that you guys are quite literally scamming my family, like really now $60 for a measly 15mb? My cousin pays the same price at Verizon for 100mb, we might need to switch.​​​ ​​​The Account number is (Edited as per​ community gu

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Does router bgw320 allow for nat loopback

i am trying to hook up to a gaming grid, os grid, and i am having problems and it seems it traces back to a nat loopback situation

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Nobody Showed Up At Interview AT&T Live Video

Today 03/29/23 I had a scheduled interview at 9AM and I was on time and nobody showed up. I'm tried called the number associated with the interview email and found heard 0 replys/responses. What should I do?

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Email display

Email display is not centered text is too far to the right can not see slider/ delete. function

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Forgot my voicemail pin#

I forgot my voicemail pin#,how do I get it or reset it?

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Report outage

Is there any way to report an outage on a landline besides staying on hold for an hour or more??

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High Speed Internet Down SIX DAYS - Neighborhood Outage - NO PROGRESS

Our high speed internet has been down 6 days with no progress. It is an area outage. Multiple calls to "repair" from me and neighbors and we are promised each time that it will be fixed in 24 hours. No updates at all. We've been promised escalations - NO RESULTS. Spectrum trucks are all over the nei

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U-Verse and Internet (Fiber)

We are thinking of dropping U-Verse and going solely to the streaming platforms. Right now, we are bundled with U-Verse and Internet but thinking of just using AT&T for the internet. Does anyone know if our internet price will increase since it wouldn't be bundled with cable too? We are paying $

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Equipment REturn

Does anyone have a physical ATT address to return equipment? I called and texted but they said the only way to return was FEDEX/UPS Stores.  I don't have a car to get to one.

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I need to get my old iPhone that I sold unlocked.

I need to get my old iPhone that I sold unlocked. I do not want to unlock my new iPhone.

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