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Account Features

Account Features

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Active Armor needed features

1. Called number automatically allowed to call back. 2. 911 call back protection. Even the android system does this itself. 3. Ability to start over. There is no reset feature 4. at least 20 bugs that need to be fixed.

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Spam Image Message - Keep an Eye for Spam Messages

Did You Get A Text Image that says "Your May Payment was received. Thank you for your business. Please accept these loyalty gifts? If you did, it is spam. If you have been receiving a fishy text from a number you do not recognize stating your device may be locked soon, have a free gift, or asking

Questions

6.5K

10

Accepted Solution

Official Solution

ActiveArmor Blocking Call That Previously Would Go Through

I have a contact saved on my iPhone that I also have set as a favorite. About a week ago, calls from this contact/number started being blocked. When the person calls, it doesn't even ring on my phone. I just get a notification from the app stating the call was blocked as "Threat: Severe". I have

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48

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Official Solution

How to temporarily update Active Armor settings

Alright so maybe I can get some guidance here. Lately my incoming calls have been through the roof, Active Armor is doing great with catching calls for the most part. I noticed some calls were blocked but it appears that if you call a second time immediately the flashes call can get to voicemail. An

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AT&T Firstnet SACAM

Two months ago I switched from Verizon, where I was a member for about 20 years. My employer put out information regarding first responders and the better service of reliability, and connecting while utilizing Firstnet. As you can imagine I switched and have regretted switching to Firstnet by the se

Questions

5.6K

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Household worksheet

I need to find household worksheet

Questions

37

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Call waiting / voicemail issues

Some friends claiming that when they call, my cell phone doesn’t go to voicemail, it goes makes a click sound and hangs up. I have iOS I believe they have android. Not sure if I’m on phone call when it happens, ie, the call waiting dies and doesn’t forward to be able to leave a voicemail. Related

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21

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Official Solution

Port Google Voice number to AT&T eSIM as a second line on existing service

Hello folks, My carrier is AT&T and I'd like to add an eSIM to my existing AT&T iPhone as a second line so I can keep my Google Voice number but not use Google Voice anymore. Is that an option?  If so, do I need to go into a store to do it or can I do it online? Thanks, -Chris

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Active Armor creates multiple entries for the same blocked call

It is clearly a bug with the Active Armor service. The only workaround is to take the number of the blocked numbers list and change all "block" settings to "voicemail" See the screenshot. If the attacker made multiple attempts -- it is bad; and if it was a single call session -- it is a defect wi

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What Defines a Spam Risk?

Before I use ActiveArmor to block "Spam Risk" nuisance calls I'd like to have some idea of what I might be blocking. Is there any definition available of what would lead to a call being flagged as a Spam Risk? I'm sure we can all guess at what _might_ qualify. I'm more interested in anything authori

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Forgot PIN

Forgot screen keypad PIN

Questions

 • Wireless

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Sim card

I currently have the acp program with a different carrier that uses AT&T towers but it doesn’t work right and I can’t access my account online. My phone is unlocked and can be used with any carrier I just need a SIM card to transfer my number over to for AT&T without having to pay for a plan

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 • Wireless

5

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Verify Identity

I received the following message:Unfortunately, because we were unable to verify your identity with the information you provided, your order was canceled and your credit card has not been charged.We'll be happy to help you with your purchase. Please just visit one of ourAT&T stores and present y

Questions

 • Wireless

10

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Carrier Visibility on ipad

Hello, I’ve called AT&T 3 times today to request the carrier visibility on for my iPad. No one knew what I was talking about and twice I was disconnected and no one called back.  Please help!!!!!

Questions

 • Wireless

8

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Downloaded App

I downloaded an app a couple of years ago, at least, that kept your phone from ringing if the phone number was not in your contacts. But, it does show up as a missed call. This app was a feature that ATT provided. Now, I would need to remove the app but I have no idea how to find it much less remove

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7

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fiber

when is fiber going to be available at my address. I have seen them working and laying the line but it still shows unavailable in my neighbor hood

Questions

 • Internet

7

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Trending Accepted Solutions

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Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

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Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

1.2K

8

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Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

491

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Accepted Solution

Official Solution

Required to change email account

I still have sbcglobal.net for my email. I have been receiving emails the last few days (supposedly) from AT&T telling me that I have to change my email address by 11/14/22.  Is this a fraud? Hello, Thank you for being a valued AT&T Member. This is a final reminder 

Questions

 • Email

355

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Accepted Solution

Official Solution

att.net login

I've used @att.net for almost 30 years and Outlook 2003 for 20 years. Now I I can't receive mail on my desktop or phone. When I log into yahoo, currently, It loops back to the login page. there is no "not you" button on the log in page. all remedies found on google (ipconfig/flushdns, clear cookies,

Questions

 • Email

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