AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Account Features

Account Features

Learn about all the account features available to you!

8.6K

Ask a question

Pinned posts

(0)
No conversations found!
(8448)
AT&T Active Armor Unable to Authenticate

I've tried every troubleshooting recommendation I've found online and in forums... and yes, the app is up-to-date. Anyone actually have success authenticating Active Armor to be able to use it? If so, please share the secret(s) of your success. I've been trying for months - I eventually had to give

Questions

91

5

0

Insurance

Does anyone have insurance that's not asurion

Questions

59

8

0

service agreement

Got a postcard about the updating of terms. Whats the short version. Not willing to read 48 pages

Questions

23

2

0

SPAM Risk and Telemarketing Calls inbound

What do people do to ward off SPAM Risk and telemarketing calls that are non-stop?? Yes, have downloaded and installed AT&T ActiveArmor app on my iPhone. Active and using.  Calls still come and upon login to the AT&T site, it does not show any service, link, or referral how to ma

Questions

26

0

0

Accepted Solution

Official Solution

AT&T call protect not blocking any calls, using 80% of battery power

Call protect is not working, it lists calls as blocked, but that's only if I hang up on the caller. Additionally, it is responsible for 80% of my battery consumption. Sounds like there is a serious security issue.

Questions

83

4

0

Why doesn’t my iPhone Active Armor Advanced carry over to my non cellular iPad?

I have the Unlimited Elite plan for my iPhone, which comes with Active Armor Advanced. Why doesn’t that carryover to my non cellular iPad? I tried it, and it’s going to make me pay to upgrade for advanced.

Questions

26

2

0

Accepted Solution

Official Solution

Closed

ATT.Com Redesign!

Hello AT&T Customers!   As many of you have noticed, att.com has undergone some changes to improve the customer experience!   We’re excited for the changes, and hope you are too; keep reading for a behind the scenes look into our enhanced site!

Questions

573

1

0

WiFi Calling only while abroad

I have a Galaxy S21 that supports both eSIM and regular SIM, and I have already enable WiFi calling. I'm traveling abroad, and will use one of the SIM slots for a local number, but I'd like to be contactable on my U.S. number at the same time, and will leave my AT&T SIM in the phone; however, I

Questions

19

2

0

How do you get a printout of your current text messages?

Need current text messages

Questions

48

3

0

Switching over

Hello, I am currently with sprint and want to switch over to AT&T. Can somebody contact me ASAP. My number is [EDITED per Community Guidelines]

Questions

20

1

0

Be the first to reply

(237)
Custom Voicemail Greeting not saving

I have recorded several custom voicemail greetings (15-20seconds), I save them but they dont actually save. I have tried updating the phone and turning off the wifi. I have called for AT&T for help and their solution was to update the phone which obviously did not work. This is for an iphone 12.

Questions

 • Wireless

1

0

0

Status of Equipment Return

How do I figure out if my equipment made it and if the charge of the equipment has been lifted off of my account?

Questions

 • Internet

1

0

0

returned phone

I would like to see if att had received my old iPhone i mailed in to use the credit toward my iPhone 14 phone number 443-619-2520. thanks

Questions

 • Wireless

3

0

0

Can I bring-my-own gateway to AT&T Fiber yet?

Hi ATT! Can we bring our own gateway equipment if we have AT&T Fiber?  When I signed up two years ago, it was not allowed, but I am hoping it has changed. Thanks, Chris

Questions

 • Internet

1

0

0

download call history

where do I find on the At&T website for my account a pace to download a call history?

Questions

2

0

0

Unlock Code

My phone has network lock on it, I already ask you for a code but this one don't work.Any help please ?Regards

Questions

 • Wireless

5

0

0

Trending Accepted Solutions

(435)

Accepted Solution

Official Solution

Still have not received S21+ Android 13/One UI 5 update

From what I understand the S21+ Android 13/One UI 5 update has been out for a few days now and I still have not received the update. My phone is an AT&T branded model. Should I be worried that I will not get the update?

Questions

 • Wireless

5.6K

24

Accepted Solution

Official Solution

Email to Setup Password Recovery Option for AT&T Email

Got an email asking for password recovery options for my AT&T email account - or else! I have an sbcglobal.net email account, and a yahoo.com email account.  I have no idea if this is legit or what I am supposed to do, and if this is even applicable for me.  I don't like the "or else"

Questions

 • Email

3K

46

0

Accepted Solution

Official Solution

Fiber Optic installation property damage

AT&T Fiber optic is being installed in our neighbor and your contractors have cracked our water line and left tracks in our yard where they drove over our water meter. I need to know where to file a claim for the damages and the cost of the water leak. Thank you,

Questions

 • Internet

546

2

0

Accepted Solution

Official Solution

Having to reset my password every time I try to access my email account

I get a message when I try to log into my email account on my laptop that there have been too many attempts to log into my account and I am locked out until I change my password. This started out happening every once and awhile but now it is happening just about every time I try to log into my email

Questions

 • Email

484

19

Accepted Solution

Official Solution

Set Up Password Recovery Options

I get emails and reminders when having to sign in via browser to Set Up Password Recovery Options. I live outside US and recovery via ATT normal means is impossible since they only accept US phone numbers. Any other way?

Questions

 • Email

459

7

0

Frequently Asked Questions

Expand all
Not finding what you're looking for?

Shop the way you want

Free shipping & returns

Shop online with free shipping and returns.

Learn more

Same-day pickup

Order online and pick up in-store or curbside today. Subject to availability.

Find a store

Same-day delivery

Get same-day delivery with optional expert setup. Subject to availability. Select areas only.

Learn more

Live shopping assistance

Get help picking out the perfect device and plan with a live virtual expert.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
Download
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.