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Account Features

Account Features

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switching from Verizon to AT&T

I'm currently with Verizon. i owe a little over $300 left on my S 21 ultra phone. i wanted to switch services providers because Verizon is lawful. i have a couple questions 1- does at&t pay off whatever i owe to Verizon upon switching to at&t???? 2- how much do i have to pay up front for

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29

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Official Solution

I’m unable to sign into ATT Smart Manager despite using it in the past

It doesn’t recognize my user name and password which worked fine before

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31

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Customer Service in the Philippines

Hello, I would like the Customer Service agent from the Philippines to call me back. Her name is Lui or Luis. We were going to continue discussing discounts, and I had several questions for her. She actually called me twice on Tuesday but I could not answer because I was driving and the 2nd time I w

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24

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How do I stop Active Armor from marking trusted contacts (mom and niece) as severe threat?

When I receive a call from my mom or niece (and several other trusted contacts), Active Armor alerts me that I am receiving a call from a severe threat. How do I stop that from happening?

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104

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Preventing accidental international calling - huge bill

One of my family members accidentally returned a call from their cousin in a foreign country. AT&T happily billed me $365 plus taxes adding $500+ to my monthly bill. At $4 per minute! There is no way to prevent such things from happening. I called support to remove international calling abili

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59

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Official Solution

Tracfone Caller ID

I have a Tracfone with the wrong caller ID, Tracfone can not help getting this corrected. Since the phone number belongs to ATT I was hoping you may be able to assist me here, I do not want to post my phone number here as I get enough unwanted calls as it is, I will watch this forum for any assistan

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864

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Indian Vodafone Idea sim is not connecting to ATNT network

Hi, I have an Indian Vodafone idea sim with international service in Fairbanks, Alaska, USA. My sim is not connecting to ATNT network for a while now, but it doesn't get the internet. Could you please let me know what the problem is? Thank you!

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51

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HBOMAX

Is anyone else having issue with HBOMAX having been cancelled from the AT&T elite unlimited wireless plan? It is still listed as a feature on that plan, and I don't recall ever having seen notification of a change in my plan, but customer service chatted me tonight (after about an hour and a hal

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99

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Official Solution

Is Microsoft surface go 3 eligible for Next Up program?

Anyone know if the microsoft surface go 3 is elgible for the next up program? Looking to add a tablet line and wanted the flexibility to upgrade the device in the future.

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30

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Official Solution

Transferring numbers to a new plan with a twist

I want to transfer my number to a new plan from a plan I have with my family. The account owner is my dad whom I don’t wish to talk to hence the twist. I know this can be done easily online but I don’t have access to the online account. I think he made me an ”authorized user” or something like that

Questions

104

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Can't log in to the app, I can log in on my laptop

Since I got the new plan with at & t as a new customer, I can't log in with the same id that I use to log in on my laptop. I can log in to my laptop. I am holding the phone with at & t for a very long.

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25

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International Day Pass max charges

It says you will never be charged more than 10 day pass charges in each billing period. Does that translate to $100/month/line? My daughter is going to study in England for 4 months.  She will likely travel to many countries in continental Europe.  I'm trying to understand the options

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44

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