Account Features

Account Features

Learn about all the account features available to you!

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Mobile Security Active Armor Invalid email?

I'm trying to finish set up, but when I try to put in my email on Active Armor I get an error telling me my email isn't valid. Since when is a gmail email address invalid?

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ActiveArmor setup failure on Samsung S10+

Hi, I am using an AT&T branded Samsung S10+ and have used CallProtect for years - have recently started receiving a ton of spam calls and traced it to this cutover, which has failed to work correctly in my circumstance. I am subscribed to the Advanced ActiveArmor - and it appears that both

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Can't get VVM to work on Unlocked Pixel 7 Pro

I had an Apple iPhone 12 Pro for about 1.5 years and always used VVM. I got a Pixel 7 Pro a few weeks ago and can't get the VVM to work, whether it's the tab in the Google Phone app. I tried the AT&T VVM app itself, but that also failed. Voicemail itself works. One thing I have noticed is

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Reinstalling Voicemail after 60 day limit

I didn't setup my voicemail initially, not knowing after 60 days apparently it is removed from your account, which I find strange since it comes with your account and one might want to set it up at a later time...anywho...how/where do I get it reinstalled so I can use my voicemail?

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Currently have the retired unlimited elite plan

We are taking a trip to Cozumel Mexico this week and would like to know if our cell/text/data usage will be unlimited while there? We currently have the unlimited elite plan

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transfert PIN

hi, can you please help me find my transfer pin on the webside

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The $25 refund won't accept my credit card number

I tried to enter my credit card number but the site wouldn't accept it.

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Monthly Bill

Passing for a personal Legal situation and Lawyer asked me to present Bill statements from Sept 19 to Feb 2020. Online they only have 16 months available. When called to customer service rep told me they only have access the same term I ask for a supervisor and he confirm. when I asked if there is a

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Caller ID names

Hello within the past couple months none of my 3 lines are showing up with any name when caller ID number comes in and someone calls it did but now doesn't at all no matter if it's a business number a school or a person. What has changed and I need it changed back

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Number Sync to Separate Account

I bought an Apple Watch for my daughter from my account, but she has her iPhone from another account that is not mine, and it does not allow me to sync, that is, it does the process but does not activate sync (cellular), in the Watch.

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Next phone upgrade

So I turned in my iPhone 12 to upgrade for the 14pro max and I was supposed to mail it in but I wasn’t sure how to get a label so I turned it in a one of the AT&T stores. The stores sent the phone in but for a month they said they didn’t receive my phone yet and was gonna charge me so I filed a

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 • Home Phone

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Sent emails disappeared from my sent folder

My sent emails from 9/14/2020 through 1/7/2023 are suddenly missing from my sent email folder from webmail and my phone app! I have the option selected to save my sent emails in the sent folder.  I know they were all there recently as I do refer back to previously sent emails.  I noticed

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 • Email

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Physical address where AT&T equipment is returned

I need the physical address, I'm filling out a form for USPS to find out where my package is. They want the address. It was not printed on my shipping label I received from AT&T.

Questions

 • Internet

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locked out of bellsouth.com email

I am locked out of email. THe security questions don't accept my answers (think it's been hacked). No option to reset password with email or phone. No help at ATT. Anyone have suggestions? Thanks

Questions

 • Email

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Why send AT&T Serviceman not requested?

I have had AT&T service for many years and loved it. I recently requested to change my TV service and Internet to reduce my monthly bill by removing unnecessary items.  The automated AT&T Customer service system has sent someone to convert me to another type of account with no discuss

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 • Home Phone

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My iPhone 14 stopped getting verification texts

Sometime over the last weekend my iPhone 14 stopped getting verification texts and notifications from my banks. These are things like verifications when trying to log on from an unfamiliar device or messages when I make a charge on my credit card. Some things to note... I have made no changes to

Questions

 • Wireless

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DirecTV cancelling Newsmax

I am a 12 year subscriber to DirecTV & have had AT&T cell service for 15 years. I am EXTREMELY disappointed that DirecTV is cancelling Newsmax—the last (Edited per community guidelines) news channel. If this is not resolved with Newsmax being restored I will be cancelling my subscriptions.

Questions

 • TV

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117

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I would like to speak to a live person about my account

See subject. How can I contact in life person about my account? I am a senior on a fixed income and my bill increased nearly $20 per month. I cannot afford this. What can I do to reduce it?

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 • Internet

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NEED ACCOUNT HISTORY RECORDS

Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi

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 • Wireless

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Contract Cancellation Fee - since when?

I signed up for a Unlimited Elite service with my own phone and recently had to switch to another carrier because of work. Why am I getting slapped with a contract cancellation fee when I was never told my account was set up under a contract. When I called AT&T to ask about my last bill there wa

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 • Wireless

274

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ATT Damaged by Fiber installation in our subdivision

I have called every number I can find in this forum with 0 help, over 25 transfers to the "correct" department. And it's getting to the point where I'm going to just file it with the BBB.  I'm posting here as a last ditch effort to avoid any more headache. ATT is installing fiber in our sub

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 • Internet

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