AT&T Community Forums

What are some of the latest scams?

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Did you receive a text message to "personally thank you for using AT&T and offer a unique opportunity" to receive a loyalty gift (like an Apple Watch Series 7) if you "answer a few quick questions about your recent experience with AT&T services" - this is a scam.

AT&T did not send you that message. Do not click OK or on any links in the text message.

Please forward the message to 7726. This will be a free message that won't count towards your text plan. If you're not able to view the number, forward the entire message to abuse@att.net.

For additional information, please visit our CyberAware site.

If you received a text message, apologizing for an overcharge and offering you a reimbursement, an iPhone or anything else - this is a scam.

AT&T did not send you that message. Do not click on any links in the text message.

Please forward the message to 7726. This will be a free message that won't count towards your text plan. If you're not able to view the number, forward the entire message to abuse@att.net.

For additional information, please visit our CyberAware site.

If you received a message stating 'AT&T Free Msg: We will Lock Your Device Soon. Please clear spam messages. Scan now >>" - this is a scam.

AT&T did not send you that message. Do not click on any links in the text message.

Please forward the message to 7726. This will be a free message that won't count towards your text plan. If you're not able to view the number, forward the entire message to abuse@att.net.

For additional information, please visit our CyberAware site.

Someone may contact you saying there is a problem with your rewards account or gift card - this is a scam.

They may say the card was accidentally sent without funds or with less than it was supposed to have. Then they’ll ask for the card information and numbers, telling you they need the information to add funds or send a replacement card.

This is a lie. Do not give them any of your gift card information.

If you get a call like this hang up. If it’s an email or a text, ignore and delete it.

For additional information, please visit Reward Gift Card Scams.

Be on the lookout for scam artists posing as IRS officials - this is a scam.

These bad guys may also claim to be from other government agencies like the Social Security Administration.

Do not give them your bank account information, credit card numbers, your Social Security Number or any other sensitive personal information.

For additional information, please visit IRS/Tax and Similar Government Agency Scams.

Scammers have begun sending Spam text messages from email addresses, rather than from phone numbers.

We appreciate any information that you can share, so we can work together to stop these messages.

Currently, you can:
• Report the unwanted message, by providing the email address that sent the text.
• Forward the text content to 7726 and then report this 10-digit number as the sender: 1410100000, which will allow us to look up the sender's email address and take appropriate action.

For additional information, please visit our CyberAware site.

If you have received a message, telling you that you have been given a temporary pin and you had not requested one - this is a scam.

AT&T did not send you that message. Do not click on any links in the text message.

Please forward the message to 7726. This will be a free message that won't count towards your text plan. If you're not able to view the number, forward the entire message to abuse@att.net.

For additional information about call & text security, please visit our Fraud & Security site.

If you are getting a call from yourself or from 00000000 - this is a scam.

Please do not answer the call. If you do answer, do not share any personal information.

Scammers do this in an attempt to get your information and fraudulently access your account. AT&T will never ask you to send us your personal or account information via email or text message.

Learn more about how to protect yourself by recognizing and preventing phone scams.

There is a common scamming practice known as number spoofing where someone's phone number can be used to call other people and attempt to get personal and private information.

This is illegal and your account or usage is in no way affected by number spoofing.

You can fight number spoofing by:
• Downloading the free AT&T ActiveArmor^SM mobile security app to send unknown calls to voicemail and to help block and control annoying spam calls (accept, block or send to voicemail). The built-in 24/7 network protection detects and blocks calls from likely fraudsters before they reach you.¹
• Taking advantage of Apple's Silence Unknown Callers which will block phone numbers that you've never been in contact with and don't have saved in your contacts list.

You can learn more about number spoofing and what to do about it on our CyberAware site.

1. May inadvertently block wanted calls; settings can be adjusted in the app.

Learn how to guard against fraud...

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You can help to investigate and stop suspicious text messages by reaching out directly to teams that are ready to help:

• Forward suspicious text messages to SPAM (7726). Messages forwarded to 7726 are free for AT&T customers and will not count toward your texting limits.
• If you think a caller is trying to scam you, hang up.
• If you get a suspicious email or text, do not reply. Call 611 and ask for our Fraud Department or forward the email to abuse@att.com.
• Forward a suspicious text message to the Anti-Phishing Working Group at reportphishing@apwg.org.
• Report suspicious texts to the FTC.
• Report robotexts at https://www.att.com/support/category/report-call-or-text/.
• Learn how we can help you guard against fraud at https://www.att.com/t/fraud/en/index.html#report.

Learn more cybersecurity tips and ways to better protect yourself at CyberAware.

The Federal Communications Commission (FCC) established a National Do Not Call registry for consumers who want to avoid unwanted sales calls. We honor Do Not Call requests on this national list, as well as state lists and the AT&T internal Do Not Call List.

In addition, if you don't wish to receive special promotions or other sales calls from us, you can ask that your number be listed on our own Do Not Call list.

How to register for Do Not Call lists

You can manage spam and nuisance calls from telemarketers and more with the AT&T ActiveArmor Security App.

With AT&T ActiveArmor Mobile Security, you can take advantage of the following security features:
• Auto Fraud Call Blocking: Detects and blocks calls from likely fraudsters before they reach you.¹
• Spam Risk Call Blocking: Blocks or sends calls to voicemail if identified as Spam Risk.¹
• Nuisance Call Alerts: Labels potential nuisance calls from telemarketers, surveys, and more.²
• Nuisance Call Controls: Choose call categories to accept, block, or send to voicemail.^3,4
• Unknown Calls to Voicemail: Automatically sends callers to voicemail if they are not in your address book and blocks other numbers in your personal block list.
• Personal Block List: Add individual unwanted callers to your own block list.⁵
• Device Security: Helps protect your data from mobile threats.⁶
• iOS: Passcode Check and System Updates
• Android: Passcode Check and App Monitoring
• Breach Reports: Get in-app alerts when companies you follow experience a data breach.⁶

You can also outsmart the bad guys by using these CyberAware tools, tips and information.

1. May inadvertently block wanted calls; settings can be adjusted in the app.
2. Other identified call types may include service messages and/or other permitted calls. Must be in an AT&T HD Voice coverage area to see warnings.
3. All call categories, except Fraud, are automatically set to allow. Manage all settings via app.
4. Requires AT&T ActiveArmor Advanced for $3.99 per month. Subscription auto renews and bills monthly unless canceled. Included at no extra cost with AT&T Unlimited Elite and Extra plans.
5. Settings can be adjusted in the app.
6. May not detect all threats.