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(5)

Accepted Solution

Official Solution

Customer support

Have been on the phone for almost two hours trying to talk to a supervisor. This is ridiculous. Not even on hold. Phone just put down and can hear all conversations. This is ridiculous and unprofessional.

Questions

22

4

0

Accepted Solution

Deleted my post about "AT&T Fiber Service slows down after 3 hours" because I said I don't have spam or virus on my network?

What was wrong with what I said? Was I rude to anyone or out of line?  Who deleted my post? Deleted: https://forums.att.com/conversations/att-fiber-equipment/att-fiber-service-slows-down-after-3-hours-of-uptime/6672e0858802a125563c6caf

Questions

49

13

0

Accepted Solution

Closed

I bought the gateway when I had AT&T internet service, why am I asked to return the equipment when I cancel the service?

I bought an AT&T gateway and paid for it in full because I did not want to pay $10/month equipment fee. Now I decide to change my internet provider. AT&T is asking me to return the gateway that I paid for. Do I need to return it? Why can't AT&T see the record?

Questions

57

15

0

Accepted Solution

Internet fiber out again

This is the third time in 3 months the internet outage occurred in zip code 75232. why does this keep happening? It’s the weekend and no internet!  App says it should be restored by 3:00 pm.  Last time the time got moved until it was 3 days later!

Questions

79

2

0

Accepted Solution

ASUS ZenWifi ET12 with ATT Fiber upgrade not going well

I'm trying to improve my internet speed and reach by upgrading my router with the ASUS Wireless ZenWifi ET12 Mesh system. I currently have ATT Fiber with a 2 GIG connection but I'm mostly in the 150-250 Mbps range.  I have done the following and have got an internet connection but the speeds a

Questions

44

23

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