Need to connect your router?

Ready to learn what your AT&T Smart Wi-Fi Extender (4971) LED lights mean?

Then, you're in the right place! First, connect an Ethernet cable from any of the ports on the back of your Wi-Fi extender directly to your Wi-Fi gateway:

  -  If you get a solid white light, the pairing process has completed.
       You can disconnect the Ethernet cable and place the extender in a new location.

  -  If you get a solid red light:
        •  Be sure you’re not connecting through a 3rd party router
        •  Make sure there aren’t any devices connected by Ethernet to your extender when powering on
        •  Be sure you have ordered Extended Wi-Fi Coverage service. Check your AT&T Internet service account.

Note: You can learn more about your AT&T Smart Wi-Fi Extender (4971) and all of our Wi-Fi Gateways & Equipment.

What do these Front Service LED colors mean?

Expand all

What do these WPS Setup and Service LED colors mean?

Expand all

What are the AT&T Smart Wi-Fi Extender (4971) startup sequences?

Expand all
Not finding what you're looking for?

Read the latest AT&T Internet & AT&T Fiber equipment solutions...


Accepted Solution

Official Solution

Customer support

Have been on the phone for almost two hours trying to talk to a supervisor. This is ridiculous. Not even on hold. Phone just put down and can hear all conversations. This is ridiculous and unprofessional.





Accepted Solution

Deleted my post about "AT&T Fiber Service slows down after 3 hours" because I said I don't have spam or virus on my network?

What was wrong with what I said? Was I rude to anyone or out of line?  Who deleted my post? Deleted:






Shop the way you want

Same-day pickup

Order online and pick up safely in-store or curbside today.
Subject to availability.

Find a store

Same-day delivery

Get delivery and optional expert setup as soon as today with AT&T Right To YouSM. All free.
Select markets only. Same-day delivery subject to availability.

Learn more

Free shipping & returns

Shop online with free shipping and returns.

Learn more
How can we help you today?
Shop phones
& devices
Bring your
own device
Upgrade phone
Add a line
to your plan
myAT&T app
Get help online
Visit a store
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.