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(4)

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Official Solution

Prepaid payment denied

Dear AT&T officer, Yesterday I received my eSim card. I tried several times to pay the prepaid plan but failed every time. So I called the AT&T service center and the officer told me to send the government-issued document to the AT&T specialist for verification. I sent my passport co

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Official Solution

when Cancel my AT&T account, what happens to unused AT&T Next Up credit

I want to change my carrier, and cancel my AT&T account. I have been for many months on the Next Up program, but never upgraded my phone. I should have something like $150 credit for having paid $5 every month for about 30 months. Is there a way to get that money back somehow? Could you please

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14

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Accepted Solution

Official Solution

SBCGLOBAL MAIL NOTICE

We have received several email messages from AT&T on 6/16 & 6/17 asking us to do as follows: 1)  Upgrade Our Account Now from [email scrubbed]       - All old versions of the mailbox will be closed on 6/18/2024.  AT&T records indicate that our AT&T Yahoo mail account has not been upgraded to the    

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16

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Official Solution

How to change payment due date

I?m trying to change my payment due date. Customer service referred me to the app to do it, but I don?t see where I am able to do that.

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(19)
ATT WILL NOT UNLOCK PHONE

This is a business phone and we have unlocked all of our phones except for one. It keeps saying "Looks like the IMEI number you entered doesn’t match an AT&T device. Please check your IMEI number by dialing *#06# or look for the number under your device settings."  This was bought from an

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2

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separate SSID for 5 ghz and 2.4 ghz

I cannot connect any of my printers (2 HP and 1 Epson) to my fiber network. Using an ethernet cable I have no issue.  I think the printers using the 2.4ghz channel but the SSID for both the 5.0 and 2.4 are the same.  Looked at the router and there is no way to differentiate between the 2,

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How to Check Voicemail while Traveling Internationally

While abroad I will be using a foreign eSIM and not using my AT&T number. How can I check voicemail on that number while abroad?

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ATT Air Internet compatibility with Eero extenders.

If I switch to ATT Air internet will my Eero extenders work with this new internet. I currently have ATT internet 50

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Possible Scam

I received a call on my AT&T android phone from 1-800-236-8544. The caller (he) informed me that there was a charge to my account from a different state and that my password had recently been changed.  I went online and logged in with my password so it seemed my password was not changed an

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