ZERO CUSTOMER SERVICE???!!!

Also my experience. I expect all those at AT&T, including their AI, will writhe in (Edited per community guidelines) for eternity thanks to the way they set up these abusive and dishonest customer service practices. They are too big to give a rat's (Edited per community guidelines) how much pain and distress they cause as they steal their customer's money, peace of mind, and health. This is what we get when we make profit a corporation's only purpose.

The place I found some help was by calling the AT&T Loyalty Dept, 1 (877) 677-3312.

However, I've called them twice and been (Edited per community guidelines)ured twice that I wouldn't be charged for a landline and DSL that they said were cancelled on 12-15-22, and yet I am once again forced to look for help, having received a notice that I owe on the landline that is already paid for, but not how much, and that I have to sign in to my bill pay or whatever its called, which I'm sure won't give me the option of saying "why are you charging me for something I already paid for?", and also that if I want to talk to a representative about it I'll be charged a fee. It's plain old ordinary everyday extortion, and I'm not putting up with it. Are there any lawyers out there? (Edited per community guidelines) (Edited per community guidelines), maybe?

It's no different than a mugging. Nobody asks for this. We thought we were dealing with a straightforward business. Not so. Criminals. Can you imagine how much money they rake in because people are too tired, busy, hopeless to fight back? How many trillions of dollars they skim by stealing a few bucks from millions of people? No, it's not okay. I don't see how it's even legal. Good luck though. At least in the Loyalty Dept they answer the phone and try to keep you as a cutomer.

@Joegotto 

You seem to be indicating you are logging into your account in order to pay your bill. Did you understand when you signed up that the prices quoted online and would have been quoted to you by a person require auto pay and paperless billing?

If you are not signed up for autopay and paperless on your new wireless account, that might be why you are paying more than expected. If you go to ATT.com and look at the wireless plans, the top blue section explains that the price is published reflect the auto pay and paperless billing discount already

@formerlyknownas Apologies for the language but I was livid. I used to get paperless and it changed, I don't know why and I was never informed. Furthermore, I have no way of changing it back to paperless; because the website and my account doesn't show anything about my bill or plan that I am on. I don't get emails or a bill in the mail. I haven't seen a bill a single time. I pay through my phone using the monthly automated text. Every month I spend 1-3 hours attempting to figure this out and I give up out of pure frustration. Really taking an unnecessary toll on my mental health and I am laid off work so this is literally taking food off of my table.

Also get this. About 8-9 months ago I somehow got ahold of a sales representative. I think I pretended I wanted to buy a new phone and that was the only way to talk to anyone; it happened to be a foreigner not in the United States. Anyway, after telling her the problem with my account, she fixed it and then this sales representative began to aggressively and forcefully attempt to make me buy a new phone. Mine was in perfect condition and was only a year old, I was at work and couldn't talk long and told her this. She then began to ruthlessly begin the process of making me buy a new phone! I said "no, no, no I appreciate the help but my phone is brand new still and is flawless." She then told me my phone will no longer work after the first of the year (Jan 2023). It will be so slow it literally wont load videos is what she said. "I can give you a deal now but later it will not be this price." This was carrying on for a while of her insisting and me refusing. I refused and refused and eventually told my boss to yell at me to get off the phone so I could hang up. So, I assumed that encounter had something to do with my bill increasing. 

Hi there @Joegotto, that's not the experience we want you to have with a bill increase.

Let's meet in a Direct Message in order to take a closer look at your billing inquiry. Please locate the chat icon next to the bell icon in the upper right-hand corner of the forums page.

In the meantime, please gather your account information in order to allow me to investigate the bill increase.

Thank you for reaching out to the AT&T Community Forums and we look forward to assisting you soon.

Ashley, AT&T Community Specialist