7 Messages
Wrong Trade in Credits
My sister and I share a family plan. She traded in an iPhone XR and I traded in an iPhone 11; she should receive $9.73 credit per month and I should receive $22.
On our monthly bill, she is receiving my credit and I am receiving hers, this makes it a chore to split the bill payment each month.
I chatted with customer service, went. In store, and spoke with the trade in department—-no one is able to correct this. Is there anything else I can do to have this corrected? We just switched to AT&T last month and this isn’t the type of customer service I had expected.
formerlyknownas
ACE - Sage
•
113.6K Messages
2 months ago
How did you do the trade in? In a store or by mail? It seems the wrong phone was attributed to the wrong phone line. Very unlikely that's going to get changed.
The only way to ask is to go through the loyalty department. But if I were you I would expect to do the math for the next 3 years
(edited)
0
Maverick3938
7 Messages
2 months ago
We did the trade ins in store, which makes this even more frustrating.
0
0
MicCheck
ACE - Expert
•
13.7K Messages
2 months ago
The math isn't complicated. She owes you $12.27 a month. You can subtract that much, she can add it. If that's still too much trouble, each of you can pay what the bill says and she can Venmo you $12.27.
0
0
Maverick3938
7 Messages
2 months ago
Thanks for doing the math for me, it’s not the math that’s the problem, it’s the chore of going through that every month. How about my trade ins be processed according to how we agreed and I don’t have to go through the hassle?
0
0
MicCheck
ACE - Expert
•
13.7K Messages
2 months ago
Well, yeah, that would be ideal and what should have happened. But that ship has sailed and it's not likely to go back into port.
My point is that while it's an extra step, it really shouldn't be a hassle or a chore. It took me approximately 5 seconds to do it.
0
0
ATTHelp
Community Support
•
225.8K Messages
2 months ago
0
0
Maverick3938
7 Messages
2 months ago
@ATTHelp - I replied to your direct message 24 hours ago and there is still no update on this outstanding issue.
0
0