Wrong Trade in Credits
My sister and I share a family plan. She traded in an iPhone XR and I traded in an iPhone 11; she should receive $9.73 credit per month and I should receive $22.
On our monthly bill, she is receiving my credit and I am receiving hers, this makes it a chore to split the bill payment each month.
I chatted with customer service, went. In store, and spoke with the trade in department—-no one is able to correct this. Is there anything else I can do to have this corrected? We just switched to AT&T last month and this isn’t the type of customer service I had expected.