Anyone else get told that they won’t get charged roaming when they arrive in Central America from an ATT agent and then get back from the trip and have 400+ dollars in fees. Have spoke to many agents on phone and they have confirmed the three countries my family visited were covered; however they can only remove 25% of charges. I requested to speak with supervisor. They called me then put me on hold for 25 minutes and then transferred me and I was on hold for another 20 minutes before the line was disconnected. Worst service ever. They won’t even go back and look at chat log that shows were an agent told my plan covered me in mexico.
customer that will be leaving to Verizon