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progersjr2010's profile

3 Messages

Saturday, September 30th, 2023 2:34 AM

Worst service ever

Ever since  I signed  up for att it's been (Edited per community guidelines) to start off the salesman  at Walmart lied and tricked my wife into signing up promising lower rates than what we were paying  with Verizon   he promised the balance  on our current  phones would  be taken care of by att. Found out that was a lie. So I said OK then we received the phones my wife's and daughters phones were correct  but mine was the phone my wife specifically told him I did not want. Because  we were  switching  services  they told me I had to open the incorrect  phone just to activate  the service  until the correct  phone is shipped I told them I didn't even want to open phone but for my wife and daughter  to use their phone I would have to do this I said OK I eventually  got the correct  phone.  i  boxed up the incorrect phone and used the usps  label  they provided  and my wife dropped  in Dropbox. Now 4 months later out of the blue they shut my phones off saying we never  returned phone. And now they want me to pay for a phone I never ordered never wanted to open I even suggested  to drop off the phone until i get the correct one. I shipped it  back in the way they asked me to ship back. Yesterday  my wife called to try  to get this resolved  the associate on the phone told my wife they did receive  the phone and all I had to do was pay my bill and we were  good I made my payment and my wife had a question  about one of the other lines we have he transferred  us to someone  else who could help us with that. Them the next person  we spoke to is saying they didn't receive  the phone and I can't get the phones back on unless I pay for the phone that I'm 100% sure was dropped  off at the posy office  I'm right now at my wits end and dont know what else to do  

Accepted Solution

ACE - Expert

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24.8K Messages

9 months ago

AT&T kiosks in places like Walmart are independent resellers. They are not owned or operated by AT&T nor do they have AT&T employees. They just make the sale and send the info on to AT&T who has no idea of what was said or promised to the customer. Their business practices can be sketchy at times. 

File a complaint with the BBB. That goes to AT&T Corporate who will contact you. Just have all of your paperwork and/or documentation on hand when they call. They might be able to help.

ACE - Expert

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16.5K Messages

9 months ago

The person at Walmart doesn't work for AT&T.

Did you keep your tracking receipt from dropping it off at the post office?

3 Messages

9 months ago

No she put in the drop box with shipping label 

Community Support

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232.8K Messages

9 months ago

Hi @propersjr2010, sounds like you've been through a lot, and we want to help!

 

Please let us know if you have any sort of tracking number when you dropped your device at post office. We will se see what can be done further.

 

Thank you,

 

Dominic, AT&T Community Forums

3 Messages

9 months ago

There is no tracking  number they said it already has a label and to put in drop box they told me there was no reason to sit in line if I already had a label so that what I did 

Community Support

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232.8K Messages

9 months ago

Hi @progersjr2010, let's meet in the Direct Messages to get started. (Look for the chat icon next to the bell icon in the upper right corner of the page) and, check for the notification.

Thank you,
Dominic, A&T Community Specialist

Community Support

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232.8K Messages

9 months ago

Hi @progersjr2010, we're here to help you, and we really want to address your concern let us know your best contact number and the best available hours to hop on call.

Thank you,
Dominic, AT&T Communnity Specialist

ACE - Sage

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118.3K Messages

9 months ago

Just to simplify the reason why you are in the mess you are in right now...

 You have to at least prove that the package with the phone entered the mail system by having proof of shipment with at&t's label,  which you get from handing the package over the counter at the post office and getting a counter receipt.

Without that if there's no proof the phone ever entered the postal system, AT&T has to assume that you kept the phone, and you are responsible for paying it off.

(An Alternative would have been taking the phone to an AT&T corporate store, and returning the phone there.   And getting a receipt as proof)

Unless AT&T caves, put it on a credit card. And consider this a very expensive lesson.

You can go to physical store purchase phones and then if there's a problem they go back to that store.  Even if they don't have the phone at the time they order you can have it shipped to the store and pick it up.   No mail involved no risk of shipping.  

Same thing for the trade-in deal and next up early upgrade returns to AT&T, do business in the store  - get a receipt. Do your return, your early upgrade, or your trade-in at a store - get a receipt.

Community Support

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232.8K Messages

9 months ago

Hi @progersjr2010, we're here to help you, and we really want to address your concern let us know your best contact number and the best available hours to hop on call.

Thank you,
Dominic,
AT&T Community Specialist

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