wireless contract created with error's
When starting new service, the at&t representative signed us up under the "Unlimited Extra" plan instead of the requested "Unlimited Starter" Plan. Additionally included the "Next Up" program, Of which, when asked, I said no to. Not big dollar errors but still not what I asked for. I didn't notice this until I received a bill/statement in the mail with an outrageous estimated bill to be paid in 3 weeks.
Bad on my part, they didn't give me any expectation of what I should expect to be paying for the next 2 billing periods. Only to say they would be higher because of one time fee's, surcharges and taxes and other expenses. While waiting for credits to be applied to account for phones purchased.
Phone bill expected to be over $200. rather than an expected $35. plus The unknown amount of fee's and taxes per line x 4. Many customer service calls made it much worse. What to do?