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jnbradley98's profile

New Member

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2 Messages

Tue, Sep 27, 2022 6:36 PM

Why am I being charged for data usage from a previous billing cycle on my current billing cycle?

In my bill for the period of July 21 - August 20, 2022, I was charged for 56.07 GB of data, when in fact I only used 35.2 GB.  I exported the detailed data usage for each line on my account for the billing period from AT&T's website to add the numbers manually to obtain this number, which was a staggering 8700+ lines in Excel.  But I noticed that AT&T had included data usage from the previous cycle as well on my bill, dating back to June 21!  When I add that data from June they report on this bill, I get the same 56.07 GB that they come up with.  When I called to complain they simply did not seem to understand.    They credited me back the overage charges but refused to return the GB to my rollover account, which means I now may have overage charges in future months because I won't have the rollover data as a buffer.  I just want to be able to speak to someone who actually understands and is willing to double check their math since it's clearly wrong.  

ACE - Sage

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102K Messages

2 months ago

Daily usage is never reported live. Typically the delay is up to 3 days, I've never seen it go longer than that unless someone was roaming.. 

MicCheck

ACE - Expert

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12.4K Messages

2 months ago

Were the 21 GB in question also reported on the June bill?

Rollover data only lasts for one billing cycle, so it will only be an issue if you go over your allotment this month.

New Member

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2 Messages

2 months ago

Yes, it was from the previous month only.  I actually spoke with AT&T today, and they agreed they were charging me for data consumed the previous billing cycle.  Not just a few days, but a whole month.  They say they never charged me for that data in the previous billing cycle which is certainly possible.  However, even though the July 21st bill clearly states I had 21 GB of rollover data (plus my 30 monthly, for a total of 51 GB available to use from July 21-August 20), they say they that number was wrong and should have been 0 GB of rollover if they had charged me for all my data in June, so they can charge me overage.  It's mind-blowing that they won't stand behind their own bill that clearly states I had 51 GB available (even if that number is wrong, I would have no way of knowing it!).  I told them it was like renting a car and being told you have 1000 miles allowed, then using 700 and being charged overage because after the fact the company decides you actually only were entitled to 500 miles, not 1000.  They say I used the data, even if it was in the previous billing cycle, and even if they misinformed me of how much I had available, and thus I have to pay for it.  

MicCheck

ACE - Expert

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12.4K Messages

2 months ago

The most important part is if they are billing the same data usage more than once, which is going to be really difficult to determine. 

If you previous bill said you had 21 GB left, that means it says you only used 9 GB. Is that reasonable/normal? 

If all June usage was on the last bill, you would have been right at the 30 GB for the month and you would have 35 GB of usage this month, 5 GB over the allotment. Are you being charged for the whole 36 GB of overage or only 5?

ACE - Sage

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102K Messages

2 months ago

@jnbradley98

Why are you keeping and old plan that costs more than unlimited? 

Unless you have a dedicated mobile hotspot, it is likely you are paying more for the 30 gig plan then you would if you switch to Unlimited data.

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