Who to contact to file a complaint against "Authorized Retailer" and get account returned to normal?
I recently had an authorized user go into an authorized retailer store to do something minor (remove Next Up from two phones as they do not upgrade yearly and did not want to pay for it anymore). The manager there lied to them about what they were doing, did things they were not supposed to do, and it raised our bill $120.
I have seen there is no email to contact customer service and I want to make sure this is logged in writing somewhere should I need a record of the complaint.
Next Up was removed from a line it was not supposed to be removed from, we were told the service and coverage would be better (it isn't and all they did was lower the plan, remove the included HBO Max, and just added a second line). When we realized and tried to get it fixed were told they can't do it (and two reps said they should not have even been able to). This was all done by supposedly the manager.