Need help understanding your bill?
bestbet216's profile

New Member

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3 Messages

Tuesday, January 24th, 2023 11:19 PM

Who can I email at the office of the president for help?

No one told us of these excessive fees when I transferred to ATT. 

ACE - Sage

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104K Messages

5 days ago

You cannot call or email the Office of the President.  In fact AT&T does not do business via email or take complaints via email and therefore no email address is provided. 

AT&T's plan estimator tool does not include taxes and fees which are additional. But many of these fees are mentioned online and probably would have been mentioned if you signed up in a physical store.

If you have passed the 14-day return window, you can no longer return phones and are obligated to pay them off. 

If you would like to discuss what you are seeing, feel free to discuss $ numbers and what the $ numbers are for but do not post any personal information. No names no phone numbers. 

If you have insurance and next up early upgrade option added to your service, these are not required and that can be removed yourself online

sandblaster

ACE - Expert

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62K Messages

5 days ago

What do you categorize as “excessive fees”? Taxes aren’t fees. The only fee I would classify as excessive is the ridiculous admin fee. If you’re talking about the one time activation fee, every carrier charges that.

New Member

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3 Messages

5 days ago

$400 plus taxes. The issue is not the fees at all, but NOT disclosing is the problem. Clear cost to make clear decisions.

ATTHelp

Community Support

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207.2K Messages

5 days ago

Hi there @bestbet216, we're here to understand the impact of your bill increase.

 

Thank you for your feedback @sandblaster and @formerlyknownas.

 

Let's meet in a direct message @bestbet216. Please locate the chat icon next to the bell icon in the upper right-hand corner of the forums page.

 

In the meantime, gather your account information for the DM message that will proceed after this message.

 

We look forward to assisting you soon.

 

Ashley, AT&T Community Specialist 

ACE - Sage

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104K Messages

5 days ago

Stating what your total bill is does not help.  

Your bill is itemized down to the penny: each phone line lists  federal, state and local taxes, installments, insurance, next up, and a prorated charges for a partial month on all of those, activation fees for each device.

So far it sounds like you just don't understand your bill.

Did you read everything that you signed? You would have signed an agreement on a tablet or been sent an agreement by email. If you signed up in a store you would have received a long receipt. The same information would have been emailed to you. Did you read it? It would have disclosed everything. 

New Member

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3 Messages

5 days ago

Thanks, did you see the prior post from Att? Yes we spent 13 hours over 2 days ( going over everything with ATT). Item by item charged to avoid this. You want to watch what you say. What is $400 of nothing to you may be food on the table for the family of someone else. Seems snooty, and uncaring. You may want to find a different place to spend your retirement time. (since we are assuming). 

FYI, you dont know all the facts.

sandblaster

ACE - Expert

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62K Messages

5 days ago

FYI, you dont know all the facts.

Of course we don’t know all the facts, you haven’t provided any. Simply stating how big your bill is tells us nothing. So what is it they didn’t disclose? Is this your first bill? If so, first bills are always higher for multiple reasons. A first bill could easily be double what future bills will be.

ACE - Sage

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104K Messages

4 days ago

You don't need AT&T employees, or even us fellow customers to explain what things cost. AT&T provides all the information you need to Ballpark your regular bill with the exception of taxes and fees.  It's all online.  All you had to do is read the information on the website.

The only thing that's unpredictable is the proration on the first bill. It could be 3 days plus one month, or it could be 3 weeks plus one month.

You say you went over everything itemized with AT&T and when I asked you for the same information your response was "$400". 

Again, a total is not enough information and means nothing to us.  

   Details mean something. 

    $400 is NOT a detail. 

It's a total.   My first Total with AT&T was over $500. My first Total when I switched to Verizon was over $400. But those numbers mean nothing because they do not explain the details of what was on my bill.  

   You say you went over everything with AT&T. That means you went over the details of what each and every cost would be.

I am asking you to post those details and then post what does not match

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