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Ssmits22's profile

New Member


2 Messages

Fri, May 27, 2022 9:43 AM

Where are the gift cards I was promised

I switched to AT&T recently from another carrier.  The AT&T representative who came to my home described the great savings AT&T would provide me plus part of the great deal was that I would receive a $250 gift card for each phone I would trade in to AT&T. I traded in 5 phones.  This began in February.  It is now the end of May and I still have to received the gift cards.  I was planning to use them to pay off what I owed on the phones from the other carrier.  

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Official Solution


Community Support


195.7K Messages


Let's direct you to the right direction to claim your reward cards, @Ssmits22.


Please visit our Reward Center, click access your reward, then enter either your claim number or account number and zip code. If you are unable to locate your reward, then contact the Reward Center at 800-288-9983 from 9 a.m. to 6 p.m. CST Monday through Friday. 


We hope this helps!


Clarissa, AT&T Community Specialist

New Member


1 Message


I was promised the same thing on May 28th. I turned in 6 phones and was told by the rep that came to my house that I would receive $1250 in rewards cards and a $450 bill credit. Now I am being told that there was a issue with the “system” and I will not be receiving the rewards cards. One of the reasons we switched was for the rewards cards so that I could pay off my previous service provider. Now I being told it’s not going to happen after we have had ATT for a month. 

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