New Member
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1 Message
Un unified Billing
I can not understand how it can take 5 minutes to create a unified bill when combing ATT mobile and u verse but it then take 1 to 2 billing cycles (months) to become un-unified. All I want to do it upgrade services so I can use Att First Net and because of an issue I did not even know existed I have to pay more and wait longer to get the services. I would not have wasted 2 hours in the ATT store to not even get the service I requested.
Accepted Solution
Official Solution
ATTHelp
Community Support
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221.2K Messages
4 years ago
Hello @sbowyer,
We completely understand your frustration. However, that is correct that you will need to allow up to two bill cycles to begin receiving separate bills after de-unification of your AT&T account. We do apologize for the inconvenience. Please let us know if you have any other questions or concerns.
Sean, AT&T Community Specialist
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Cloud9Surfer
New Member
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2 Messages
1 year ago
Can I ask how did you get it to be un-unified???? I'm facing the same issue. I know it's an old post but I need help please. :(
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Juniper
ACE - Expert
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30.7K Messages
1 year ago
@Cloud9Surfer
You call AT&T to make the request. Then as mentioned it takes 1-2 bill cycles to separate.
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Cloud9Surfer
New Member
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2 Messages
1 year ago
@Juniper is there a number for this department?
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Juniper
ACE - Expert
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30.7K Messages
1 year ago
Call AT&T's number when they are open (so not the weekend). Listed below if needed. When you get the voice prompt say "billing". That 'should' route you where you need to be.
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ATTHelp
Community Support
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221.2K Messages
1 year ago
Let's point you in the right direction, @Cloud9Surfer.
Huge thank you to our ACE, @Juniper for their quick response. You would need to contact 1-800-288-2020 and that department will help un-unify your account. Please let us know if you need further assistance. Thanks for reaching out to AT&T Community Forums!
Nelson, AT&T Community Specialist
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