Trade-In Program is a Scam Designed to Fail
Ordered two iphone 13's for eligible upgrade two months ago by phone and AT&T representative advised we would receive return shipping info/labels for the returns. Waited. Waited. Never received. Then went into AT&T store to inquire and rep advised we were out of time for the trade-in program, despite the fact that no time limit was ever communicated. Have had numerous calls with AT&T customer service. They tell you "sorry you didn't receive it, no problem, you can get an extension on the time" and send you to someone else, who then says "sorry, not sorry. we can't give you an extension". This is such a transparent scam to run out the clock on a time limit AT&T never adequately communicates (they have probably tried to cover themselves by putting it in super "fine print" somewhere). Unbelievably deceptive trade practice that will come back to haunt them in customer relations and their future success as a company. Organizations that act this way ultimately lose in the marketplace. Shame on you AT&T from a long time customer.