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candicealyse's profile



4 Messages

Thu, Jun 30, 2022 7:46 AM

Trade-In credit not received?

I traded in a phone under a promotion back in March, and my July bill just posted and I've still yet to received my credit. I was prepared to pay for three months, since the promotional said it could take three months to show up, but considering I've still yet to see it what are my options? How do I go about getting this handled?


Community Support


195.6K Messages


Hey there @candicealyse, we certainly want to address your concerns with your trade-in credits and investigate this further for you.


Based on your inquiries, we want to go ahead and bring you into a Direct Message for further help. Please check the message icon in the upper portion of the page and reply back. 


We look forward to assisting you, and thanks for contacting the AT&T Community Forums.


Lynn, AT&T Community Specialist

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