Trade in Extension
We need an extension to the trade in for our old phones for example ( I had an iPhone 10 old phone we switch over to AT&T for the trade in promotion to get an iPhone 14) the new service and phone are here and we use them but our old phones never got sent back out. Unfortunately we had a death in the family and things got chaotic and we missed the deadline by a couple days (4 days), we are now being told we’re responsible for the full amount on the new phones. We’ve called support and nothing has been done except us being told our bill is going to be way larger than what was agreed on when we signed our contract. All we need to do is send the phones back and get the trade in value that was agreed upon.