Trade in credit issues and customer service is not helpful
After getting two new phones and trading in my two old phones in April 2023 at a corporate store, I still have not received my trade in credits. I knew I met all requirements of the promotion and so when I called on August 23 the customer service rep checked with the Backoffice team, and they found that an error was made on their end and would correct it. I would get the credits retroactive on my next bill. Well, here we are with my next bill and still no credits and after 2 hours on the phone today I was told it would be another 1 or 2 billing cycles. Worse yet the rep and their supervisor both agreed with me that it wasn't good customer service to make me wait longer but they couldn't make it go any faster because the Backoffice team was a higher department and there was no one that could make them speed it up. Just terrible customer service all the way around especially since it was their mistake and especially because there is no avenue for them to take to make it right. Just tired of paying the extra each month when its not what was promised to me.