Get the new iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from AT&T Now!
Need help understanding your bill?

AT&T related help: Suspend service



tonguch's profile

New Member

 • 

2 Messages

Saturday, May 20th, 2023 12:43 PM

To freeze internet for 2 months

I will be outside US for 2 months for holiday . Can I freeze my home wifi and cell phone accounts for 2 months and do not pay for bill ?

Accepted Solution

Official Solution

ACE - Expert

 • 

26.2K Messages

5 months ago

Put your service on VACATION HOLD

Is there a fee to place my service on Vacation Hold?
It costs up to $7 per month for each service or phone line you place on hold. To help manage your bill, sign up for AutoPay.

Accepted Solution

ACE - Expert

 • 

13.4K Messages

4 months ago

Vacation hold does not apply to wireless service, only to the internet service. 

Accepted Solution

ACE - Sage

 • 

111.1K Messages

4 months ago

Yeah I think the part that's missing here is that AT&T allows you to put vacation hold on your home services. Like internet, TV, home phone. There is no vacation hold for cell phones. Your cell phone service will be charged at the usual rate. Suspension only stops service it does not stop regular billing.

New Member

 • 

2 Messages

4 months ago

ok but will I pay for my monthly plan and installment ?

New Member

 • 

3 Messages

4 months ago

Your monthly plan will reduce to $7 but you will continue to pay your installments. 

ACE - Expert

 • 

33.2K Messages

4 months ago

Wait... what installments?

ACE - Expert

 • 

26.2K Messages

4 months ago

Installments on a phone?

New Member

 • 

3 Messages

4 months ago

Yes instalments on phone

Not finding what you're looking for?