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AT&T related help: Suspend service



tonguch's profile

New Member

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2 Messages

Saturday, May 20th, 2023 12:43 PM

To freeze internet for 2 months

I will be outside US for 2 months for holiday . Can I freeze my home wifi and cell phone accounts for 2 months and do not pay for bill ?

Accepted Solution

Official Solution

ACE - Expert

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27.9K Messages

1 year ago

Put your service on VACATION HOLD

Is there a fee to place my service on Vacation Hold?
It costs up to $7 per month for each service or phone line you place on hold. To help manage your bill, sign up for AutoPay.

Accepted Solution

ACE - Expert

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14.4K Messages

1 year ago

Vacation hold does not apply to wireless service, only to the internet service. 

Accepted Solution

ACE - Sage

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118.1K Messages

1 year ago

Yeah I think the part that's missing here is that AT&T allows you to put vacation hold on your home services. Like internet, TV, home phone. There is no vacation hold for cell phones. Your cell phone service will be charged at the usual rate. Suspension only stops service it does not stop regular billing.

New Member

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2 Messages

1 year ago

ok but will I pay for my monthly plan and installment ?

New Member

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3 Messages

1 year ago

Your monthly plan will reduce to $7 but you will continue to pay your installments. 

ACE - Expert

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35.8K Messages

1 year ago

Wait... what installments?

ACE - Expert

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27.9K Messages

1 year ago

Installments on a phone?

New Member

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3 Messages

1 year ago

Yes instalments on phone

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