Switcher Program is a SCAM and a LIE
Ok AT&T, I've had enough. Switching from Verizon has been the worst and most frustrating process I have ever had with customer service and operations. We are still out over 400 dollars because you lost our old phones after telling us exactly how to send them. I have spoken with your customer service department, loyalty, trade-in, and your switcher departments and have emailed escalated tickets, etc.
DO NOT switch to ATT from Verizon. The process is awful and a lie.
At this point, we have wasted so much time being passed around from phone call to phone call, department to department, even after reaching a potential settlement. Given that we were willing to switch our plans over, and could have been happy customers for a while, this is incredibly disappointing, and your company shouldn't get away with this. We have been reasonable and patient, and at this point, we are fed up.
We will be requesting your assistance in providing the UIDs of every employee we have spoken to from Loyalty, General Customer Service, Trade In, as well as the switcher program,