Stuck in Indonesia and No Help From AT&T in Regard to Data Usage
I am stuck here in Indonesia longer than expected because of the virus. I was supposed to leave the 16th so I purchased a plan that had plenty of data to get me by until then. I'm now leaving the 24th but am about out of data so last night I chatted with someone at AT&T. I initially explained the issue and was told, "Thanks for the info!" Then after getting my details, the rep acted like I'd said nothing before, I had to explain all again and then he said, I just suggested you keep using it and paying for the overage. He could do nothing. I'm using way more data now trying to redo all my travel arrangements. I was told by a couple of friends that their carriers are actually waiving fees and providing unlimited data, etc. considering the circumstances. Not only did I get zero compassion but zerio help. I have 3 lines/phones with AT&T and have been a customer for quite awhile paying around $250 a month. This is really horrible customer service.