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rosejo1's profile

New Member

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1 Message

Monday, March 20th, 2023 10:32 PM

Returned my devices in the Trade In Program but ATT will not give me my refund!!!

I traded in 2 iPhone 11's and sent the phones into where I was told to send them and AT&T refuses to provide me the monthly trade in value as agreed as they state the agent who took the order did it incorrectly.  I have asked for my old phones back or the credits earned and I am being refused both.  Do we need to have a (Edited per community guidelines) (Edited per community guidelines) as this seems to be a large issue with many customers.

Former Employee

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32.9K Messages

1 year ago

Your phones went to a recycling center not AT&T. How long has it been? Trade in credits don’t start until the 3rd billing cycle after the trade ins are received 

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